Telephone Service Rep (PRN)

MedStar Health
United States, Maryland, Baltimore
Dec 23, 2024
General Summary of Position The telecommunications team at MedStar Union Memorial Hospital has a PRN opening for a Telephone Service Rep, which is the first point of contact for callers and will provide general information. This department is open 24/7 and the ideal candidate will have open availability to fill in as needed on day, evening, and overnight shifts as well as weekends and some holidays. This position is PRN (as-needed). PRN positions are generally not eligible for benefits. Primary Duties and Responsibilities Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper. Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination. Minimum Qualifications Education High School Diploma or GED required. Knowledge of medical terminology preferred. Experience 3 months switchboard and receptionist experience required. Knowledge, Skills, and Abilities Excellent customer services skills. Typing and computer skills. Ability to work independently. Verbal and written communication skills. This position has a hiring range of $17.50 - $27.23