Customer Engineer

The Customer Engineer installs and trains Amada software at customer facilities and Amada facilities. The CE also supports, trouble-shoots and maintains Amada software at the local office.

ESSENTIAL FUNCTIONS:

• Install Amada software and connect to machine at customer facility.
• Training Amada software based on customer's process.
• Complete status reports and expense reports, after onsite service.
• The ability to communicate in the English language.
• Good customer relations and follow through.
• Basic machine operation.
• Basic Networking

NON-ESSENTIAL FUNCTIONS:
* In house software support.
* Support for overflow in call center.
* Bilingual English/Spanish

REPORTING RELATIONSHIP:
Reports to CE Manager

SUBORDINATE STAFF:
None

KNOWLEDGE:
All Amada software. High level of PC knowledge, Domain Network, Active directory, SQ, Security and Networking policy.
A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred. Comptia A+ Network+ is welcomed.

SKILLS:

• Software installation.
• Software training and trouble shooting.
• Advanced knowledge of computers, Windows OS
  
  
  
  • Windows XP, Vista, 7, 8, 10.
  • Windows 2000, 2008, 2012, 2016.
  
  
  
  
• Basic / working SQL Knowledge.
• Basic to advanced Networking.
  
  
  
  • Ability to connect Network Switch / Manage Switch.
  
  
  
  

TRAVEL:
Routine travel with over night stays.

WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily