Design Operations Coordinator

This role drives operational excellence across the Design organization, enabling leaders and teams to focus on delivering exceptional digital experiences. Responsible for designing and managing scalable programs, workflows, and communications that improve design team effectiveness, enhance collaboration, and strengthen design quality across the organization. Enables the Design organization to operate efficiently at scale by coordinating the people, programs, communications, and experiences that keep teams aligned and connected. Through strong organization, proactive communication, and effective use of collaboration tools such as Slack, Jira, SharePoint, Confluence, and Figma, helps Design leaders and teams focus on delivering high-quality work while maintaining a strong and engaged team culture.

Design Operations & Program Management:
a) Creates and manages tasks/workflows ensuring aligned, consistent and thorough completion in support of annual planning, awards programs, recognition initiatives, and organizational updates.
b) Manages and enhances Jira workflows, dashboards, and reporting processes to drive visibility, planning effectiveness, and team accountability.
c) Tracks strategic initiatives, action plans, and organizational priorities, providing status updates and identifying risks, dependencies, and opportunities for improvement.
d) Creates and maintains internal playbooks, standardized templates, and comprehensive design system/file management guidelines.
e) Supports Design leadership through meeting planning, agenda management, decision documentation, action item tracking, and follow-through.
f) Partners with leaders to coordinate quarterly planning activities, leadership offsites, and strategic discussions.
g) Manages complex calendar coordination, milestone tracking, and leadership communications across multiple time zones.
h) Ensures organizational deadlines, training requirements, and key initiatives remain visible and on track through proactive communication and workflow automation.
i) Manages operational budgets, invoice processing, expense tracking, vendor relationships, and procurement coordination. Monitors program spending and provides budget reporting and recommendations to leadership

Organizational Excellence & Team Enablement:

a) Leads operational support, including change management, for key Design quality rituals, reviews, and team ceremonies that strengthen collaboration, decision-making, and design excellence.

b) Builds & maintains critical organizational resources, including team rosters, organizational charts, onboarding resources, and operating guidelines.

c) Manages and evolves team knowledge sharing platforms, including SharePoint, Notion, FigJam, and related collaboration tools provision of job aids, checklists, release communications, training on usage of tools, etc.

d) Assists in planning and facilitation of regular Design All-Hands meetings, quarterly/annual virtual/in-person events (including small workshops to larger scale experiences) including presentation templates, content alignment, speaker coordination, logistics, and development & facilitation of ice breakers/team building exercises. Manages event budgets, vendor relationships, logistics, travel coordination, and related operational activities.

e) Develops communication strategies and operational processes that promote organizational transparency and engagement such as job posting formats, document design processes for file alignment, etc.

Knowledge, Skills & Abilities Required:

Minimum Education

Bachelor's degree in Design (UX/UI, Graphic, Industrial), Administration, Sciences, IT or related field required

Minimum Experience

Three (3) years within a digital design or creative environment in an administrative or a team coordination role with experience in design operations, project management and/or working with creative teams across disciplines with deep understanding of creative approach, design processes and delivery of digital experiences.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: This is a remote position open to employees in Canada. Job Posted date: 11/11/2026 Job Unposted date: 11/18/2026

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.