Collections Specialist

Partnering with Aquent opens the door to impactful career opportunities with industry-leading organizations. We are collaborating with a premier, nationwide trade and retail partner giant dedicated to delivering top-tier service and building lasting professional relationships. In this dynamic position, you will have a direct impact on the organization's financial health and business partnerships, serving as a key player in maintaining the momentum of a diverse commercial account portfolio.

The Opportunity and Your Impact

In this vital role, you will drive the recovery of outstanding revenue while nurturing and preserving strong relationships with professional trade partners. Managing the entire delinquency lifecycle, you will lead customer outreach, resolve complex disputes, and negotiate payment terms. Your strategic risk management and analytical skills will directly influence cash flow and mitigate financial risk, making you an indispensable asset to the organization's continued growth and success.

Key Responsibilities

• Conduct high-volume outbound calls and emails to commercial (B2B) customers with past-due balances.
• Negotiate payment terms, secure commitments, and follow up to ensure agreed payments are successfully received.
• Research and resolve billing discrepancies, address missing purchase orders (POs), and resolve proof-of-delivery (POD) issues.
• Coordinate closely with internal teams to remove payment barriers and streamline account reconciliation.
• Review aging reports to identify high-risk accounts and recommend appropriate collection or credit actions.
• Place accounts on credit hold per company policy and notify the Sales team of status changes.
• Identify accounts that have exhausted internal collection efforts, track job-specific lien deadlines, and organize documentation for preliminary notices or lien filings.
• Maintain accurate, timely, and legally defensible collection notes within ERP and credit systems.

What You Bring (Must-Haves)

• Bilingual proficiency in both Spanish and English (written and verbal) is required.
• Proven experience in commercial (B2B) collections, accounts receivable, or financial customer service.
• Strong negotiation skills with a talent for maintaining positive professional relationships.
• Experience navigating the full delinquency lifecycle, including dispute resolution and risk management.
• Familiarity with tracking lien deadlines, preliminary notices, and preparing files for legal escalation.
• Proficiency in documenting activities accurately within ERP and credit management systems.
• Excellent communication, problem-solving, and organizational skills.