Desktop Support

Every great organization relies on seamless technology to drive its success, and this role places you at the heart of that mission. Partnering with Aquent, a global leader in talent solutions, you will join a premier organization where your hands-on technical expertise will directly empower hundreds of professionals. By ensuring that every team member has a fully functional, secure, and perfectly configured device from day one, you will play a critical role in maintaining operational momentum and driving workplace productivity.

The Opportunity

In this dynamic and hands-on role, you will be the engine behind the technology lifecycle. From imaging and configuring devices to managing asset deployment and secure recovery, your work ensures that the workforce remains connected and efficient. You will play a key part in onboarding new hires, resolving hardware issues, and maintaining the integrity of the technology inventory within a fast-paced depot environment.

Key Responsibilities

• Prepare, image, and configure laptops, desktops, and mobile devices for new hires, hardware refreshes, and break-fix replacements.
• Perform secure data wipes on mobile devices, including iPhones, to prepare them for safe disposal or refurbishment.
• Connect and configure devices on the network to ensure seamless, out-of-the-box functionality for end-users.
• Manage the physical handling of inventory, including receiving, unboxing, stocking, packing, and shipping equipment.
• Accurately update asset management databases, SharePoint sites, and depot tracking systems to maintain real-time inventory control.
• Safely lift, push, pull, and maneuver equipment weighing up to 50 lbs.
• Collaborate with internal support teams to streamline depot operations and meet deployment deadlines.

Qualifications

• Proven experience in hardware support, device imaging, and deployment processes.
• Familiarity with mobile device management, specifically data wiping and preparing iOS devices for refurbishment.
• Experience utilizing asset tracking databases and collaboration platforms like SharePoint.
• Strong organizational skills with the ability to manage physical inventory and shipping/receiving workflows.
• Ability to perform physical tasks, including lifting and moving equipment up to 50 lbs.
• Excellent attention to detail and a commitment to data security and accuracy.

Preferred Skills

• Prior experience working in a high-volume technology depot or configuration center.
• Basic understanding of network setup and troubleshooting for end-user devices.