Office Support Specialist, UMKC Customer Relationship Management (CRM) Operations

CRM Operations

The Office Support Specialist (OSS) supports the Admissions office by processing application materials, transcripts, test scores, and other supporting documents. This role maintains accurate applicant records, assists with applicant inquiries, and supports daily admissions operations. Work is performed primarily using Slate, PeopleSoft, Brainware, and Perceptive Content to manage application processing, document imaging, student records, and admissions workflows.

Admissions Processing

• Review applications and supporting documents.
• Process and record transcripts, test scores, and other admission materials.
• Verify application materials and data sources for authenticity.
• Coordinate application file completion by tracking missing requirements and supporting documents.
• Help ensure applications are complete and ready for admission review.
• Stay informed about UMKC programs, admissions requirements, and procedures.

Records and Document Management

• Download, scan, upload, and link transcripts and other documents to student records.
• Complete data entry of applicant information and ensure records match submitted materials.
• Help identify and correct duplicate records.
• Maintain and update student records on the University document imaging system.
• Follow FERPA and university privacy requirements.

Systems Support

• Assist with processing exceptions and document workflows in Brainware.
• Update and maintain records in Slate and other admissions systems.
• Report system or processing issues when needed.
• Assist with special projects and process improvements.

Customer Service

• Monitor and respond to shared admissions email inboxes.
• Answer questions about application status, admission requirements, and university services.
• Provide professional and courteous service to students, families, faculty, staff, and community members.

Team Support

• Serve as backup support for the CRM System Support Specialist in transcript processing software.
• Serve up to four Primary Shifts per month at the front desk, assisting applicants and directing students as needed.
• Assist with training and supporting student employees.
• Work with admissions staff to support daily operations.
• Help improve office processes and workflows.
• Document procedure changes for training and support
• Perform other duties as assigned.

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

The anticipated hiring range for this position has been established as $15.10 - $18.00 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: Salary Plan # 006
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.