Security Quality Assurance Manager (88774)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Position Overview

We are seeking an experienced Quality Assurance Manager to support security operations across multiple locations throughout the New York City metropolitan area. This field-based leadership role is responsible for ensuring compliance with contractual requirements, operational standards, regulatory guidelines, and company policies across a diverse portfolio of security programs.

The ideal candidate will possess a strong background in security operations, quality assurance, auditing, inspections, and compliance monitoring. This individual will work closely with site leadership, training teams, and operational management to evaluate performance, identify areas for improvement, and help maintain exceptional service delivery.

Key Responsibilities

• Conduct routine site inspections, audits, and quality assurance reviews across multiple security locations.
• Verify security officer qualifications, certifications, licensing, and training compliance.
• Assess adherence to post orders, standard operating procedures, access control protocols, and contractual obligations.
• Perform security testing, spot checks, and operational assessments to evaluate readiness and compliance.
• Observe officer performance, appearance, professionalism, attentiveness, and customer service standards.
• Document inspection findings and develop detailed reports outlining opportunities for improvement and corrective actions.
• Maintain quality assurance records, compliance documentation, and inspection data utilizing company systems and reporting tools.
• Analyze trends and metrics to support continuous improvement initiatives.
• Partner with operations leaders and training personnel to address compliance gaps and implement corrective measures.
• Assist with onboarding and quality oversight of new contracts and operational sites.
• Provide guidance and recommendations to strengthen overall security program effectiveness.

Qualifications

• Minimum 3 years of experience in security operations, compliance, quality assurance, auditing, inspections, or a related field.
• Strong knowledge of physical security operations, access control procedures, and contract compliance requirements.
• Experience conducting audits, inspections, investigations, or operational assessments.
• Excellent written and verbal communication skills with the ability to present findings professionally.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage priorities across multiple locations.
• Proficiency with Microsoft Office Suite and reporting systems.
• Experience utilizing CRM, compliance tracking, or dashboard reporting tools is preferred.
• Valid driver's license and reliable transportation required.

Work Environment

• Field-based position supporting sites throughout the five boroughs of New York City.
• Regular local travel required between operational locations.
• Combination of indoor office environments and active security sites.
• Schedule may occasionally require flexibility to support operational needs, inspections, or client-related activities.

What We Offer

• Comprehensive benefits package
• Career growth opportunities within a growing organization
• Exposure to diverse security operations and regional leadership initiatives
• Collaborative team environment focused on quality, compliance, and operational excellence

If you are a detail-oriented professional with a passion for security compliance and continuous improvement, we encourage you to apply and become a key contributor to our Northeast operations team.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.