Associate Director, Residential Facilities - CGS, Sustainability and Operations

The Associate Director, Residential Facilities - CGS, Sustainability and Operations, reporting to the Director of Residential Facilities, provides oversight and leadership, including supervision for conferences and guest services and sustainability staff; oversees an annual budget in excess of $1M to provide a residential experience to conference guests to further the departmental and university objectives related to student success, recruitment, and retention; participates in long range and strategic departmental planning; and serves on the departmental Housing & Residential Life Leadership Team. This position plays a key role in managing, coordinating and overseeing processes that facilitate operational activities within Housing & Residential Life. These include conferences and guest services, sustainability, special projects and training. This position oversees various special projects and operations for the facilities unit to include move-in, RFP's, vendor contracts and serves on several departmental and unit committees. This position is responsible for the development, implementation and facilitation of a training program for the facilities unit as well as assists with cross unit training opportunities. This position requires driving University vehicles and/or golf carts and ability to drive according to the University Fleet Safety Policy.

Housing & Residential Life (Housing), a self-funded auxiliary housed within Campus Life at the University of Arizona, operates 23 dorms and 1 graduate apartment complex that house over 7,800 students annually on the University of Arizona Main Campus. More than 80% of on-campus residents are first-year students. Our dorms range in style from historic to modern and range in size from 60 to 1000 residents. While the University does not require students to live on campus, more than 70% of all incoming first-year students choose to live in UA housing to help their transition to university life.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Conferences and
Guest Services:

• This position
  oversees and manages the annual budget for CGS and Sustainability Operations
  & Initiatives (50k) in excess of $1,000,000, including revision of
  expenditure priorities as required, development of budgetary enhancements
  required to meet functional goals and objectives, and documentation and
  evaluation of work assigned to CGS, Sustainability, Facilities Management,
  contracted service vendors and others performing work related to assigned unit
  and/or projects; all to ensure the department meets budget expectations.
• Provides
  direction and oversight to ensure an efficient customer service program for
  conferences and guest services.
• Develops and
  executes a comprehensive marketing strategy to attract both internal (U of A
  affiliated) and external entities to the summer conference program.
• Intentionally
  establishes and maintains effective relationships with key campus partners and
  service providers; business and civic organizations; and other similar
  organizations to market the conference program.
• Ensures that
  the appropriate staffing and resources are in place to meet the needs of
  conference guests, in line with established Conference Services philosophy and
  financial resources.
• Identifies new
  avenues to increase summer conference business.
• Maintains data
  related to the conference program such as guest counts, staffing patterns, cost-benefit
  analysis, guest perceptions, etc. that will enable data-driven decision-making
  processes.
• Works to
  seamlessly integrate Residential Education staff, Desk Operations Staff, and
  other appropriate staff into the Conference Services operational model. A
  majority of the students support the CGS program. This position sets expectations, implements
  training, and participates in disciplinary actions/concerns.
• Oversees annual
  and on-going Conferences and Guest Services (CGS) assessment activities and
  recommend improvements to better serve CGS staff and clients and has oversight
  of departmental conference rooms and guest apartments.

Residential
Facility Operations:

• Assists with
  various departmental activities during the August student move-in process to
  include overseeing the coordination of pre-arrival move in items with
  contracted vendors.
• Provides
  innovative guidance and unifying leadership for departmental Winter and Spring
  move-out operations, respectively.
• Coordinates
  operational activities and delivery of services with crucial campus partners
  and vendors, including but not limited to: University & Student Services,
  Facilities Management, Disability Resource Center, Waste Management, Student
  Unions & Arizona Catering, Parking & Transportation Services,
  Centennial Hall, Environmental Resources 2, Room & Course Scheduling, U of A
  Global, Fraternity & Sorority Programs, Thrive Center, Campus Recreation,
  Office of Sustainability, New Student Orientation, Campus Pantry, and others as
  assigned.
• Regularly
  review and update departmental and unit business and operational processes,
  guidelines and practices, policies, procedures, and protocols, to optimize
  operational efficiency and effectiveness, and to ensure adherence to federal,
  state, university, and Housing laws, policies, and procedures.
• As a key member
  of Facility Operations Leadership team, this role coordinates required
  assistance from the Maintenance, Custodial and Access Control areas.
• Coordinates
  projects, communication and training with Residential Education staff and other
  department units and develops effective ideas and solutions to problems as they
  arise in the field and manages student and parent outreach when working through
  student concerns and facility related issues.
• Other duties as
  assigned.

Training and
Development:

• Develop, implement,
  and evaluate a comprehensive training plan for various units within Residential
  Facilities. Serve as a facilitator for facilities training as well as
  cross-unit/departmental training.
• Oversee the
  Residential Facilities training programs for all areas - coordinating,
  developing, and facilitating training initiatives or both staff and supervisors
  across all Residential Facilities' units in collaboration with supervisors and
  Residential Facilities Leadership. Work with supervisors and train the trainer
  but when required, would deliver and implement training with all the facilities
  staff.
• Maintains a
  comprehensive library of training materials and resources for all Residential
  Facilities units, ensuring content remains current and is reviewed and updated
  annually.
• Develops and
  facilitates joint training programs with Residential Education, including
  professional staff and student staff training to support effective
  collaboration and operational excellence.
• Assesses
  training needs and implements programs that promote employee development,
  compliance, safety, and best practices across Residential Facilities
  operations.

Sustainability
Operations:

• Oversee and
  provide guidance to the Senior Coordinator-Sustainability Operations &
  Initiatives to implement effective sustainability training, programming, and
  initiatives for Housing & Residential Life.
• Develops and
  implements collaborative efforts between Sustainability and other departmental
  units, campus, and community partners.
• Oversees
  completion of Sustainability Operations & Initiatives annual report.
• Collaborate
  with Housing Custodial Services to coordinate effective recycling and waste
  collection in the dorms, in coordination with Facilities Management, and
  conduct on-going evaluation and process improvement related to recycling and
  waste collection.

Departmental
Leadership, Project Management and Strategic Initiatives:

• This position
  leads the decision making to establish priorities, implementing changes and
  allocating resources as they pertain to the areas that they oversee.
• Develop and
  communicate clear expectations of 2-4 direct and 76-79 indirect reports (including
  student employees) that are in line with the mission and vision of the
  individual unit as well as Housing & Residential Life.
• Supervises,
  train sand evaluates the Manager of Conferences & Guest Services, the
  Senior Coordinator of Sustainability Operations & Initiatives, and other staff
  assigned while providing philosophical direction and oversight to Conferences
  & Guest Services and Sustainability Operations & Initiatives.
• Represents the
  Director of Housing Residential Facilities to other Housing units as well as to
  divisional and institutional partners, as requested, and assumes the role of
  Director of Housing Facilities Services if needed, in the event of their
  absence.
• Coordinates and
  communicates project-related updates, issues, risks, and resolutions with the
  Director of Residential Facilities.
• Monitors and
  reports project status, achievements, and upcoming milestones, ensuring
  alignment with departmental priorities and Housing & Residential Life
  operational needs.
• Demonstrates
  effective project leadership by defining project scope, requirements, goals,
  budgets, timelines, and deliverables while ensuring successful project
  completion.
• Collaborates
  with internal and external partners to support planning, implementation, and
  continuous improvement initiatives related to facilities operations and
  residential services.
• Participates in
  departmental, divisional, and University committees, task forces, and working
  groups as assigned.
  Attend relevant
  conferences, workshops, and professional development programs to enhance
  expertise in facilities operations, conference and guest services,
  sustainability, and related areas.
• Performs
  special projects and other duties as assigned in support of Housing &
  Residential Life strategic goals and operational objectives.
• Acts as
  ambassador of Housing and the University by promoting a positive image through
  courtesy, professionalism and diplomacy, builds positive, long-term working
  relationships through respect, cooperation, trust, and appropriate
  communications, participates as an effective team member by contributing ideas,
  encouraging others and supporting team decisions, develops, evaluates and
  improves unit and departmental processes to ensure collaboration across all
  units and functional areas within Housing and Residential Life and acts as a
  valued resource, leads in areas of expertise, and shares lessons-learned.
• Cell phone
  required for remote connectivity.

Knowledge,
Skills & Abilities (KSAs):

• Knowledge of administration
  practices and personnel management.
• Working
  knowledge of Microsoft Office products such as: Excel, Word, Power Point and
  Outlook.
• Skill in
  planning and supervising operations typical of a large residential housing unit.
• Skill and
  experience in programming, consensus building, contract negotiation, project
  administration, and conflict resolution.
• Skill with work
  related resources - i.e.: codes; application of scheduling, budgeting, and
  specification development.
• Ability to
  effectively communicate.
• Ability to
  collaborate with all participants within Housing and other campus partners.
• Ability to
  research and comprehend relevant local and international building codes.
• Ability to work
  successfully as a cooperative team player and communicating effectively within
  various groups.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Seven (7) years of related work experience, including three (3) years of managerial experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

• StarRez Housing Software experience.
• Experience working in an educational environment.
• Three years' lead/supervisory experience, preferably in the related work setting.