New

Senior Voice Engineer

Macquarie Global Services
life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
United States, Texas, Houston
Nov 10, 2026
Do you have a desire to learn new technologies and help manage voice solutions and systems to meet business, service and lifecycle requirements? Join our Global Voice Services team which supports enterprise-wide unified communications infrastructure, and work in a multi-talented and diverse team across geographical locations. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you're empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future. What role will you play? Press space or enter keys to toggle section visibility As a highly organised and motivated individual with an interest in providing first class support for end-users and stakeholders, you will look after the day-to-day operations of various communication, voice, and voice recording platforms, and be involved in monitoring of system dashboards for active alerting systems. With a good understanding of event prioritisation, you will action tasks accordingly across the organisation. While initially focused on unified communications and voice technologies, you will have the opportunity to broaden your skills across enterprise network infrastructure, developing expertise across both voice and networking domains as part of your career growth within the team. What you offer Press space or enter keys to toggle section visibility Experience working in unified communications and/or networking within a large enterprise environment as a voice, unified communications, or network engineer, or in a related infrastructure support role. Experience or exposure to unified communications, cloud voice services, contact centre technologies, and enterprise networking concepts Exposure to voice recording systems in a regulatory environment is desirable Knowledge of cloud-based unified communications and cloud-based calling functionality is desirable Experience working in banking or energy trading environment is highly desirable Bachelor's degree in related field - Networking / Computer Science / Engineering / Cyber Security Willingness to respond to voice related outages on 24/7 basis when on-call We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Technology Press space or enter keys to toggle section visibility Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Inclusion at Macquarie Press space or enter keys to toggle section visibility We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.