Program Manager, Emergency Planning

National Grid is hiring a Program Manager for our Emergency Planning department in Northboro, MA. This is a hybrid role which requires the ability to work and travel outside of normal business hours as needed, and in response to emergencies.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business

Reporting to the Director, New England Electric Emergency Planning & External Resource Team, the Program Manager will be responsible for supporting National Grid's emergency preparedness, response, mutual assistance, and external resource management programs across the New England Electric business.

The successful candidate will lead and coordinate initiatives that enhance emergency response capabilities, ensure regulatory compliance, manage external contractor and mutual assistance relationships, and drive continuous improvement of emergency planning processes. This role serves as a critical liaison between operational teams, external stakeholders, contractors, regulators, emergency management agencies, and mutual assistance organizations to ensure safe, reliable service restoration during emergency and storm events.

• Translate Emergency Planning policies into processes and procedures that improve organizational preparedness, response effectiveness, and regulatory compliance.
• Support the development, maintenance, and continuous improvement of Electric Emergency Response Plans, Mutual Assistance Policies, and supporting program documentation.
• Lead program enhancements using industry best practices, benchmarking, lessons learned, and regulatory requirements.
• Support emergency exercises, drills, training programs, and employee preparedness initiatives.
• Promote and support integration of Incident Command System (ICS) principles throughout the organization.
• Coordinate emergency planning activities with internal stakeholders, regulators, emergency management agencies, and municipal officials.
• Support development of executive, regulatory, and operational reporting associated with emergency preparedness and response activities.
• Serve as the subject matter expert for overhead line contracts and external resource management programs.
• Develop and maintain strong relationships with contractors, mutual assistance organizations, and industry partners to ensure resource availability during emergency events.
• Develop contractor performance metrics, compliance measures, and performance improvement processes.
• Conduct contract audits and support procurement activities including RFP development and contract strategy enhancements.
• Manage contractor performance reviews and work collaboratively with cross-functional teams to improve outcomes.
• Serve as the primary SME for Storm Manager and other systems utilized to manage external contractor resources.
• Support DPU audits and regulatory inquiries related to emergency response contractor activities.

• Bachelor's degree or equivalent combination of education and professional experience
• A minimum of 5 years of relevant professional experience in emergency management, utility operations, contractor management, project management, resource management, or a related field may be considered in lieu of a bachelor's degree
• Demonstrates the ability to apply and modify theories and learned concepts appropriately
• Experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.
• Experience with managing a project with moderate size, impact and scope similar to what would be implemented by a project team.
• Demonstrates the ability to perform specific actions that enable a team of individuals to function efficiently and effectively
• Understands the theory behind emergency management policies and processes and demonstrates the ability to challenge existing processes and ways of working
• Demonstrates the ability to anticipate obstacles and think ahead about next steps requiring implementation
• Demonstrates the ability to network internally and externally and to develop successful, long-lasting business relationships/partnerships with others and seeks to understand and challenge business scenarios to the benefit of all parties
• Ability to work outside of normal business hours as needed, and in response to emergencies
• Valid driver's license required with acceptable driving record that meets National Grid's Safe Driver Policy

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