Engineer

• 10+ years of ServiceNow experience, preferably with hands-on FSO implementation exposure.
• Strong experience with ServiceNow FSO / Financial Services Operations.
• Experience with CSM, ITSM, Flow Designer, IntegrationHub, Service Catalog, and Case Management.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Relevant ServiceNow Certified Implementation Specialist (CIS) certification.
• ServiceNow FSO / Financial Services training or implementation experience.
• Strong JavaScript and ServiceNow scripting knowledge.
• Experience with REST/SOAP integrations and API troubleshooting.
• Knowledge of ACLs, roles, groups, assignment rules, SLAs, notifications, Business Rules, Client Scripts, and Script Includes.
• Understanding of ServiceNow tables, relationships, CMDB, data imports, transform maps, and update sets/application deployment.
• Experience working in Agile/Scrum delivery environments.

• Design, configure, customize, and implement ServiceNow Financial Services Operations (FSO) solutions.
• Work with business and banking stakeholders to understand requirements and translate them into ServiceNow solutions.
• Configure FSO data models, Financial Services Case Management, Customer Service Management (CSM), workflows, assignment rules, SLAs, and notifications.
• Develop ServiceNow components using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, and IntegrationHub.
• Build and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external banking systems.
• Support case-management processes covering customer servicing, operations, complaints, requests, investigations, and other financial-services workflows.
• Implement role-based access controls (ACLs) and follow enterprise security standards.
• Participate in solution design, development, testing, deployment, production support, and platform upgrades.
• Troubleshoot incidents, defects, integration failures, and performance issues.
• Create technical documentation, configuration specifications, test evidence, and deployment documentation.
• Follow ServiceNow development best practices and maintain upgrade-safe configurations.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE