Ticket Writer - Lead

* Assists the Sportsbook Manager with daily operations.
* Assists in the setup and posting of all sporting events.
* Communicates and explains wagering to new patrons.
* As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets.
* Approves all Sportsbook over-the-limit wagers in the absence of the manager for the property within guidelines.
* Resolves complaints and difficult guest concerns.
* Leads Sportsbook Team Members.
* Directs daily labor to business volumes.
* Assists with the training and development of Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service.
* Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage.
* Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions.
* Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately.
* Ensures Sportsbook cleanliness and proper working conditions of equipment.
* Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.
* Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML
* Issues complementary to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
* Perform the duties and responsibilities associated with the Indiana Gaming Commission
* Statewide Voluntary Self-Exclusion Program.
* Responsible for maintaining work area supplies and keeps areas clean, secure, and well maintained.
* Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
* Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
* Must be able to stand and walk for prolonged periods of time (7+ hours).
* Always follow the Company Service Standards model.
* Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
* Other duties may be assigned at any time.