Inside Sales & Service Representative

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Inside Sales & Service Representative - Completes

Location:
Edmond, OK

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Inside Sales & Service Representative - Completes supports customers and the outside sales team throughout the sales cycle, from initial inquiry through delivery. Based at the Edmond Customer Center, this role handles parts and equipment identification, quoting, pricing, purchase order receipt, order processing, expediting, and problem resolution. As experience develops, the representative may also support lead generation, market intelligence, existing customer outreach, and special projects involving complex orders or coordination with external partners.

Responsibilities:

Customer Support & Sales Coordination

• Serve as a key customer contact, providing information and support from initial inquiry and order acceptance through delivery.
• Identify parts and equipment, prepare quotes, confirm orders, and process customer purchase orders.
• Follow up with customers and the outside sales team to provide order status updates and resolve issues.
• Support lead generation, market intelligence, and outreach to existing customers as experience develops.

Order & Agreement Management

• Accurately enter, manage, and reconcile sales and service agreements.
• Ensure orders are complete, accurate, and processed in a timely manner.
• Expedite orders and coordinate with internal teams and external partners to address delivery needs.
• Maintain purchase orders, supporting paperwork, and order records to respond promptly to customer inquiries and meet internal process requirements.
• Support complex orders and special projects as assigned, based on experience.

Inventory & Logistics

• Maintain inventory at established stocking levels.
• Receive stock and service parts, load and unload trucks, and coordinate equipment returns as needed.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Operate a forklift as needed in accordance with applicable safety requirements.

Safety, Reporting & Team Support

• Ensure compliance with environmental, health, and safety requirements.
• Prepare sales and activity reports, presentations, studies, and research as requested.
• Share best practices and mentor less experienced peers as needed.

Requirements:

• High school diploma or GED required.
• Associate degree or two to three years of relevant experience required.
• Proficiency in Microsoft Office applications and the ability to learn and navigate internal software systems.

Core Competencies:

• Excellent verbal and written communication skills.
• Strong customer service focus, with the ability to understand customer needs, solve problems, and respond efficiently.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Attention to detail in quoting, order processing, agreement management, and recordkeeping.

Preference:

• Bachelor's degree.
• Technical background.
• Experience with Salesforce, customer relationship management systems, and Oracle.

Travel & Work Arrangements/Requirements:

• Position based at the Edmond Customer Center in Edmond, OK.
• Occasional travel within the United States for meetings, employee training, and other business needs, approximately 5-10%.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.