New 
Account Manager
 Spectraforce Technologies | |
 | |
 Nov 09, 2026 | |
|
Position Title: Account Manager
Work Location: Mettawa, IL 60045 Assignment Duration: 12 months Work Arrangement: Hybrid - 3 days onsite and 2 days working from home Position Summary: The Digital Account Manager is a full-time contract position that works closely with the designated Account Manager(s) to help manage daily activities and the ongoing relationship with client / brand teams. Key Responsibilities: * Manage all "C" level projects and assists on "A" and "B" projects. * Attend necessary client meetings with the account manager and serves as key point of contact to ensure key information is being quickly communicated to all involved stakeholders. * Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget. * Assist Account Manager with providing estimates and timelines. * Assist with billing and ensure billing is completed on schedule. * Track time on a daily basis. * Serve as the primary point of contact and relationship owner for assigned business accounts. * Partner with Medical Affairs Solution Directors to understand business needs and strategic objectives. * Act as the business counterpart to the Project Manager, helping guide project direction and execution. * Understand client requirements and recommend appropriate digital solutions. * Review previously completed projects and identify opportunities to improve future initiatives. * Provide strategic recommendations and identify better approaches to meet business objectives. * Manage digital projects across websites, emails, banner ads, mobile applications, portals, and interactive assets. * Understand digital marketing platforms and recommend tactics that align with brand strategy and business goals. * Partner with creative teams, project managers, and cross-functional stakeholders to ensure effective project delivery. * Support project scoping, estimates, timelines, resource planning, and workload management. * Track project financials, resource costs, budgets, and burn rates. * Assist with annual scope documents, financial forecasting, and billing activities. * Coordinate multiple projects and ensure deliverables are completed within agreed timelines and budgets. * Support product launches and other high-priority initiatives, anticipating critical milestones and approval requirements. * Maintain proactive communication with business stakeholders and internal teams. * Ensure projects follow the agency workflow, including project initiation, kickoff, collaboration, content development, approvals, production, and archiving. * Ensure project execution aligns with company financial policies, branding guidelines, promotional material requirements, and applicable compliance processes. Qualification & Experience: * Bachelor's degree required. * 8-12 years of ad agency account management experience required (recommended range; approximately 6-8 years of relevant experience can be considered). * Pharmaceutical industry and/or digital experience a plus. * Excellent communications skills: verbal, presentation, written. * High energy, positive, organized individual who is comfortable in a high-visibility role. * Ability to manage high volume project scope in a fast-paced creative environment. * Great collaborator with ability to focus on the small details. * In-depth understanding of digital tactical development with the ability to provide guidance to the brand teams for how best to implement digital projects including, but not limited to websites, interactive sales aids, emails, banner ads, mobile applications, portals, etc. * In-depth understanding of how to gather and document digital project requirements and work cohesively with Agency team members to ensure best-in-class execution. * Maintain knowledge of guidelines including, but not limited to, corporate branding, promotional material development, medical/regulatory review process, and corporate compliance. * Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving. * Demonstrate critical creative thinking and problem solving skills. * Demonstrate clear and concise written and verbal communication skills. * Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload. * Possess ability to work in a high-volume, rapidly paced environment. * Strong digital experience with understanding of digital platforms, digital experiences, and tactical development of digital assets (websites especially important). * Strong financial and commercial understanding including resource costs, burn rates, project estimates, timelines, workload management, and forecasting. * Agency experience important; pharmaceutical advertising agency experience preferred but not mandatory. * Experience working in a matrixed environment beneficial. | |