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Position Title: LTSS Service Care Manager
Work Location: Region E: Orange County, Florida (must reside in specified Orlando ZIP codes: 32808, 32806, 32810, 32818, 32804, 32822, 32825, 32828; primarily supports Orange County and covers entire Region E-7)
Assignment Duration: 3 Months Contract to Hire
Work Schedule: 8-5 Mon-Fri
Work Arrangement: Field-based (80-90% travel) with remote support elements Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. Background & Context: Role supports The Organization's Long-Term Care program with a focus on geriatric members. Team has strong longevity. Independent, self-scheduled field work with monthly/quarterly member contact. Key Responsibilities:
- Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
- Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
- Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
- Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
- Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
- Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
- May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners
- Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
- Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
- Performs other duties as assigned
- Complies with all policies and standards
Qualification & Experience:
| Candidate Requirements |
| Education/Certification |
Required: Requires a Bachelor's degree and 2 (case management experience) - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc.
Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for. |
Preferred: n/a |
| Licensure |
Required: Valid driver's license |
Preferred: n/a |
- Years of experience required
- Disqualifiers
- Best vs. average
- Performance indicators
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Must haves:
- 2+ years of Care Management experience (field experience is a must)
- Home Health Experience
- Long Term Care Medicaid experience
- Medicaid / Medicare experience
- Need to see experience being able to manage high case load - Caseloads of 50,60,70 members who are 65 years of age and above team is not looking for pediatric experience
- Experience with electronic medical health records
Nice to haves:
- Discharge Planning
Disqualifiers:
- Not having field experience
- Not having previous experience with high caseloads
- Not at least meeting 40 WPM on typing test
Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section
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- Top 3 must-have hard skills
- Level of experience with each
- Stack-ranked by importance
- Candidate Review & Selection
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1 |
2 years of field case management |
| 2 |
Technology Savy |
| 3 |
Must be able to look at calendar and manage time - ensuring enough time for documentation |
Position is offered by a no fee agency.
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Spectraforce Technologies
Nov 09, 2026