Valet Attendant - Ketchum, ID

GUEST SERVICES AMBASSADOR (Valet, Bell Staff, Doorperson & Car Service)

Position Summary

The Guest Services Ambassador is responsible for creating exceptional guest experiences by serving as the first and last point of contact for customers, hotel guests, visitors, and passengers. This position combines valet, bell, doorperson, and car service responsibilities to provide seamless hospitality, transportation, parking, luggage assistance, and guest service support. The ideal candidate delivers outstanding customer service, maintains a professional appearance, promotes safety, and ensures efficient operations throughout the guest journey.
Essential Duties & Responsibilities

G uest Service & Hospitality

* Greet guests, customers, visitors, and passengers with a warm, professional, and welcoming demeanor, creating a positive first and last impression.
* Address guests by name whenever possible and develop positive relationships through attentive, personalized service.
* Anticipate guest needs and consistently exceed expectations through proactive hospitality and service recovery.
* Respond promptly and professionally to guest inquiries, requests, concerns, and complaints, ensuring complete guest satisfaction.
* Maintain current knowledge of hotel facilities, services, daily arrivals and departures, hours of operation, local attractions, restaurants, transportation options, and area activities.
* Provide accurate directions and recommendations regarding hotel amenities and local destinations.

Transportation & Car Service Operations

* Safely transport guests, customers, and employees toand from designated destinations while providing a comfortable and professional experience.
* Conduct pre-trip and post-trip vehicle inspections to ensure compliance with company, regulatory, safety, and maintenance standards.
* Follow all applicable traffic laws, DOT regulations, airport requirements, company policies, and safety procedures.
* Communicate effectively with dispatch and management regarding route status, delays, service issues, accidents, or vehicle concerns.
* Maintain vehicle cleanliness, fuel levels, and overall appearance.
* Assist passengers boarding and exiting vehicles, including utilizing ADA equipment and accessibility features when required.

Valet & Parking Services

* Safely and efficiently park, retrieve, and secure guest vehicles while always exercising care and professionalism.
* Issue claim tickets and clearly explain parking, retrieval, and vehicle procedures to guests and visitors.
* Direct vehicle traffic and maintain efficient flow in hotel driveways, loading zones, parking facilities, and guest arrival areas.
* Monitor and manage vehicle staging areas to prevent congestion and ensure guest safety.
* Coordinate the movement of taxis, rideshare services, limousines, shuttles, and guest vehicles.

Bell & Door Services

* Assist guests with loading, unloading, transporting, and storing luggage and personal belongings.
* Escort guests to reception areas, guest rooms, transportation locations, or other destinations within the property as needed.
* Open doors and assist guests entering and exiting vehicles and hotel facilities.
* Arrange transportation services for guests, including taxis, rideshares, shuttles, and other transportation providers.
* Ensure luggage is safely delivered to designated locations while maintaining a high level of guest care.

Operations & Safety

* Maintain alertness and awareness of all guest, vehicle, and pedestrian activity while promoting a safe environment.
* Promptly report accidents, incidents, safety concerns, maintenance issues, and operational challenges.
* Complete required logs, reports, inspections, and documentation accurately and on time.
* Maintain a clean, organized, and professional work environment, including guest entrances, driveways, vehicles, luggage areas, and workstations.
* Adhere to all company standards, safety procedures, and operational guidelines.

Teamwork & Professionalism

* Work effectively both independently and as part of a team.
* Maintain professional communication with guests, coworkers, supervisors, and hotel partners.
* Demonstrate reliability, punctuality, sound judgment, and a strong commitment to customer service excellence.
* Maintain a neat, clean, and professional appearance in the approved uniform.
* Perform other duties and responsibilities as assigned.

Minimum Qualifications

* High school diploma or GED preferred.
* Valid driver license with acceptable motor vehicle record. (2 years minimum)
* Customer service, hospitality, parking, or transportation experience preferred.
* Ability to communicate effectively in English.

License & Certification Requirements

* Valid driver license with an acceptable Motor Vehicle Record (MVR) required. (2 years minimum)
* Must meet company driving eligibility standards and maintain insurable driving status throughout employment.
* Ability to safely operate automatic transmission vehicles required; ability to operate manual transmission vehicles preferred.
* Must successfully complete all company-required training, certification, and safety programs.


Physical Demands:

* Willingness to work in the elements -- heat, wind, snow, rain, etc.
* Ability to lift, push and pull at least 25 pounds.
* Ability to stand, walk and run for extended periods of time.
* Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer Participates in E-Verify.