Complex Group Housing Coordinator - FT

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

The Complex Sr. Housing Coordinator is responsible for accurately building, creating and maintaining group and airline blocks in hotel PMS and Passkey. He/she is responsible for coordinating, training and supervising the Housing Coordinators.

Accurately build group/airline blocks in MARSHA & Passkey
• Create booking link in Passkey
• Create Mini-Hotel Codes in MARSHA
• Complete Group Housing CI/TY tasks on daily basis; including tasks assigned by the sales/catering teams
• Review new definite groups with Director of Group Sales and/or Event Manager
• Create Group Master Accounts
• Maintain accurate inventory in group blocks
• Maintain awareness of group cut-off dates
• Run weekly & monthly pickup reports including citywide housing reports
• Verify and submit commission & rebate report for payment
• Assist reservation team when needed with airline manifest
• Advise Sr. Sales Manager, Event Manager, Director of Group Sales of potential attrition charges
• Ensure client requested Pickup updates are completed on time and with accurate information.
• Meet with client to review pickup when requested
• Attend Pre/Post Event Meetings
• Attend meetings/training as required by management.

Education & Experience:

• High School diploma or equivalent required
• At least 2 to 4 years of progressive experience in hotel reservation/sales
• Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus
• Experience in Passkey a plus

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

This job opening was posted on 11/3/2026 and will remain open for at least 14 days.