Global Technical Support Manager, Protective & Marine Coatings

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective business.

This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.

Location is flexible, with a preference for Pittsburgh, PA, Amsterdam, Mexico City, Wrocaw, or Kunshan.

Key Responsibilities

• Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies
• Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders
• Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments
• Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance
• Prepare technical statements, reports, and guarantee support documentation
• Deliver technical presentations and workshops to customers, Owners, and EPCs
• Support specialized system selection based on application requirements
• Act as a key interface between Product Management, Engineering, R&D, and regional teams
• Provide technical support to Global Product Managers and contribute to product development
• Ensure availability and communication of standards, certifications, and test data
• Manage a high volume of global technical requests, prioritizing critical and complex inquiries

Business Impact

• Strengthens customer confidence and long-term relationships
• Drives project specification wins and successful execution
• Enhances PPG's competitive differentiation through responsiveness and expertise
• Supports business protection and growth in key accounts globally

Key Competencies

• Strong technical expertise and problem-solving skills
• Excellent communication and customer-facing abilities
• High level of responsiveness and accountability
• Ability to work across global, cross-functional teams
• Strong organizational and prioritization skills in a fast-paced environment

Qualifications

• Degree in Engineering, Chemistry, Materials Science, or related field
• Strong experience in Protective & Marine coatings or comparable industries,
• Strong business acumen
• Proven background in technical support, project engineering, or specification management
• Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred
• Knowledge of industry standards, certifications, and testing protocols.
• Experience withcomplex global projects (e.g. EPC-driven environments)preferred

Why Join PPG PMC?

At PPG, technical excellence and customer responsiveness are at the core of our success. In this role, you will play a strategic part in shaping customer trust, securing key projects, and reinforcing PPG's position as a global leader in Protective & Marine Coatings.

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#Benefits - Medical, Dental, Vision, and 401K

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