MINER ENGAGEMENT CENTER MANAGER #00074538

Annual Giving

Annual Giving supports communication, engagement, and fundraising initiatives that sustain alumni connections to Missouri S&T. The department facilitates interaction between graduates and the campus community. The work includes alumni outreach, donor engagement support, and fundraising coordination.

The Engagement Center Manager is responsible for the day-to-day operations and strategic success of the Miner Engagement Center (MEC), a student-powered fundraising and outreach program that generates more than $500,000 annually in support of Missouri S&T. This role recruits, trains, coaches, and supervises Student Engagement Officers, equipping them with the tools, resources, and guidance needed to achieve fundraising and engagement objectives. The manager oversees student staffing, scheduling, payroll, and performance management while analyzing results, refining strategy, and identifying opportunities to increase donor participation, fundraising revenue, and overall program effectiveness.

The Miner Engagement Center Manager position generally operates on a standard Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule. During peak fundraising periods, primarily throughout the fall semester, the MEC is open on Sundays and during evening hours on Mondays, Tuesdays, and Wednesdays. During these periods, the manager will work a modified schedule to oversee student callers and MEC operations. Occasional evening or weekend hours may also be required to support activities of the division.

Key Responsibilities:

• Manage daily operations of the Miner Engagement Center, ensuring smooth workflows, prepared platforms, and organized project assignments and timelines
• Oversee recruitment, onboarding, scheduling, attendance, payroll, and performance management for 12-15 student employees
• Lead, mentor, and develop student employees by providing clear expectations, coaching, professional development opportunities, and consistent supervision
• Support fundraising and outreach initiatives by preparing calling scripts, managing platform access, monitoring student performance, and assisting with campaign execution
• Learn and manage key platforms, including VanillaSoft, ThankView, GiveCampus, Canva, CRM Advance, and Microsoft Office, and ensure students are trained to use them effectively
• Maintain administrative processes, including payroll tracking, pledge processing, pledge reminder letters, donor correspondence, internal trackers, and budget documentation
• Track engagement metrics and provide reports, recommendations, and insights to the Director of Annual Giving
• Evaluate fundraising and engagement outcomes, identify opportunities for improvement, and recommend strategies to enhance the effectiveness and impact of the Miner Engagement Center
• Collaborate with campus partners and Advancement units to support coordinated outreach and engagement efforts
• Provide guidance and support to student employees involved in outreach projects, including basic video and digital content initiatives
• Model professionalism, effective communication, emotional intelligence, and a positive student-centered work environment
• Maintain some evening and weekend hours during the fall semester while phonathon activities are in session
• Perform other duties as assigned
  

Monday - Friday, 8AM - 5PM
Modified Sundays and evenings in Fall Semester

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• Two or more years of experience in student supervision, customer service, fundraising, higher education, or related operations
• Demonstrated leadership, staff development, and relationship-building skills
• Strong communication, organization, and project management abilities, with attention to detail and the ability to quickly learn new software, manage multiple priorities, and adapt to changing needs
• Proficiency with Microsoft Office and experience with CRM, telefund, or digital engagement platforms
• Ability to work independently and collaboratively in a fast-paced, student-centered environment
• Innovative, solutions-oriented mindset; experience with donor outreach, content creation, or digital storytelling preferred
  

The anticipated hiring range for this position has been established as $53,976 - $65,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 10
University Title: ADVANCEMENT OFFICER
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.