IT Operations Specialist

Aquent is partnering with a pioneering company that is revolutionizing a highly dynamic and mission-critical industry. This organization is celebrated for its innovative prowess in real-time systems and unwavering commitment to operational excellence, consistently delivering seamless performance and continuous advancement. As an integral part of this groundbreaking team, you will be at the heart of cutting-edge operations, directly influencing the efficiency and stability of mission-critical real-time systems. Your expertise will meticulously capture, document, and enhance technical workflows that underpin live operations, making a direct and tangible impact on the success of groundbreaking solutions in a secure, fast-paced operational environment.

We are seeking a detail-oriented and hands-on problem-solver ready to make a significant impact. In this pivotal role, you will be instrumental in shaping the operational backbone of advanced real-time systems. You'll dive deep into complex technical processes, identify crucial areas for improvement, and collaborate with diverse teams to implement solutions that drive efficiency and stability. This is an exceptional opportunity to contribute to the success of transformative technologies and see your work directly enhance critical operations.

Key Responsibilities

• Shadow and meticulously document live operational workflows, dependencies, and system interactions.
• Map complex technical processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Coordinate with cross-functional Operations, DevOps, Infrastructure, and Engineering teams to streamline workflows and enhance efficiency.
• Draft clear, concise process documentation and actionable improvement recommendations.
• Communicate technical findings and recommendations effectively to technical and non-technical stakeholders.

Operational Requirements

• Five days per week.
• Overnight shift: 11:00 PM-7:30 AM.
• The weekly schedule will include at least one weekend day.
• Candidates must be able to pass a background check for access to a secure facility.
• Candidates must be authorized to work in the United States without current or future sponsorship.

Must-Have Qualifications

• Strong technical documentation and analytical capabilities.
• Excellent communication and interpersonal skills, fostering collaboration across teams.
• Prior hands-on experience in at least two of the following areas:
  
  
  
  • Windows workstation support.
  • Real-time operations or command-center environments.
  • TCP/IP networking or systems administration.
  • Web application or infrastructure troubleshooting.
  
  
  
  
• Ability to work in a secure facility (background check required).

Nice-to-Have Qualifications

• Experience in a NOC/SOC/Operations Center or equivalent 24/7 support environment.
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms.
• Comfort collaborating effectively with technical infrastructure teams.
• 7+ years of relevant technical experience.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.