ELDER PROTECTIVE INVESTIGATOR I

BID/JOB ANNOUNCEMENT

ELDER PROTECTIVE INVESTIGATOR I

Department of Family and Support Services

{Senior Services Division}

Number of Positions: 2

(Additional vacancies possible pending budget approval)

Starting Salary: $67,284

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 9/4/2026

Under supervision, the class performs at the professional entry level, investigating complaints of abuse, neglect and financial exploitation of residents of long term care facilities; and performs related duties as required.

ESSENTIAL DUTIES:

* Conducts site visits of long-term care facilities to monitor and evaluate living conditions and quality of care and to investigate complaints filed by or on behalf of residents.

* Interviews clients, reporters of abuse and witnesses, gathers information relevant to complaint allegations and prepares detailed reports of investigative findings.

* Advocates on behalf of clients to mediate and resolve complaints and concerns and to ensure facilities are providing quality care to its residents.

* Prepares intervention plans and monitors their implementation by social service providers and other agencies to resolve abusive situations.

* Provides information and referrals, and counsels clients on obtaining needed social and supportive services available to them.

* Responds to inquiries from the public regarding long term care options, guidelines for selecting a nursing home and federal and state laws on residents' rights.

* Maintains records on assigned case load and prepares case and work activity reports. Maintains client. Provider and witness confidentiality.

* Documents, inputs data for State, Federal Agencies.

* Attends meetings to provide information on the rights of residents of long-term care facilities and the department's program and services.

* Advocates for legislation to promote improvements in quality of care for residents in long term care facilities.

Additional duties may be required for this position

Location: 1615 W. Chicago Ave. Chicago, IL 60622

Days: M-F

Hours: 9AM-5PM

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a Bachelor's degree in Gerontology, Social Work, Public Health or a related field plus one (1) year of social service or investigative experience, or a Master's degree or higher in one of the above listed fields

Licensure, Certification, or Other Qualifications

A valid State of Illinois driver's license is required. Must have the permanent use of an automobile that is properly insured including a clause specifically insuring the City of Chicago from accident liability.

NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment and specific job duties. (IF you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

Desired Skills:

* Experience in investigations and mediation

* Experience with federal and state laws relating to the rights of residents in long term care facilities

* Proficiency with programs, services and other resources available to senior citizens

* Language proficiency in Spanish or Chinese or Polish

* Experience with Medicare and Medicaid processes

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

City of Chicago :: Classification and Pay Plan

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor