VOLUNTEER ADMINISTRATIVE COORDINATOR

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window) to learn more.

In coordination with the Director of Consumer Experience, the Volunteer Administrative Coordinator is responsible for day-to-day office operations from inquiries, general office communication and all aspects of the application process including set up with the application, receiving back, reviewing, obtaining health records, and pertinent communication as needed. Facilitating background checks, communication to volunteer regarding status and working with the Volunteer Engagement Coordinator in scheduling interview/orientation and onboarding. Maintains accurate records to provide timely reports regarding operations of the department. Over sees Better Impact daily activities- maintain record management and scheduling tools. Ensure office equipment is working and supplies needed are available.

Works with the Director of Consumer Experience, Volunteer Engagement Coordinator and Volunteer Growth Coordinator to plan, develop, coordinate and execute a comprehensive program to engage and retain volunteers to support Cooper University Health Care programs and impact.

Escalate any issues that may impact the Volunteer department to appropriate department leadership, keeping Director informed.

In coordination with the Director, Volunteer Engagement Coordinator and Volunteer Growth Coordinator ensures that all departments are staffed with volunteers they have requested and that the resources are used effectively and smoothly. And maintains volunteer service descriptions for specific assignments and activities

Manage incoming communications in a timely manner for all volunteer services.

Gather feedback following volunteer shifts when the Volunteer Engagement Coordinator isn't available.

Ensure safety protocols are both understood and followed by both volunteer program volunteers.

Promote, and communicate vision and goals of the volunteer program that are in line with the Cooper's mission and goals.

Photograph all volunteer events and sharing photos with respective areas and archiving accordingly.

Perform other duties and responsibilities in carrying forward the mission of Cooper University Health

• 3-5 year's experience required.
• Previous experience in a volunteer office or volunteer program.
• Hospital experience plus.
• Customer Service experience a plus.

• High School Diploma
• Bachelor's Degree Preferred

• Membership and/or involvement with local, state or national volunteer association.

• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook required.

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu