Program Coordinator

Department: School of Professional Studies
Salary/Grade: EXS/5

Target hiring range for this position will be between $63,000 to $66,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Job Summary:

Provides management for an education, research &/or operations program/project, recommending goals, assessing feasibility and ongoing performance & providing day-to-day oversight of administrative & operational functions.

• To facilitate the development, growth and coordination of the NU Summer Session

Specific Responsibilities:

Faculty Management/Summer Session

Coordinate the recruitment, hiring, and communications for Summer faculty

• Monitor faculty performance and provide instructional support as needed to improve quality of classroom instruction and student learning outcomes.
• Serve as point of contact for faculty questions and issues.
• Review and evaluate student evaluation data for faculty and collaborate with Summer Session Director in hiring/rehiring decisions.
• Identify teaching infrastructure needs and communicate same to SPS facilities and other staff.
• Ensure compliance with SPS and NU policies regarding grade submission, course preparation, and evaluations.
• Manage communications between faculty and students, process faculty contracts and payment requests.

Course Scheduling/Summer Session

Manage the academic course offerings for Summer Session

• Gather and analyze enrollment data to assist in course planning and identify opportunities for new programming and growth
• Work with department chairs and faculty to establish summer course offerings and teaching schedules.
• Manage communication with 70+ departments and five schools to organize summer course offerings, obtain budget and faculty appointment information, and complete summer planning cycle for each department
• Maintain extensive database and web pages to accurately reflect course schedule, titles, and descriptions.
• Work with academic departments and Evanston Registrar to ensure course information is accurately entered into student information system.
• Manage intake and accuracy of faculty payroll data
• Manage and analyze enrollment data; provide weekly updates to Assistant Director of Summer Session.

Promotion and marketing/Summer Session

Promote all Summer Session programs through outreach and marketing efforts to meet enrollment targets.

• Compile descriptive copy for all courses offered through Summer Session and College Prep
• Write and edit all Summer Session and Summer Institute promotional materials, including brochures, postcards/posters, website, email, social media, and other marketing.
• Act as primary contact for SPS marketing and registration departments for resolution of all catalog and course management issues, online registration and prospect data entry.

Program Planning and Development/Summer Session

Assist in strategic planning to promote the growth of existing programs and the development of new programs in Summer Session

• In collaboration with Assistant Director of Summer Session, research areas of program expansion and create new program proposals
• Solicit student and faculty feedback on existing courses and new programs and make recommendations for revision as needed
• Compile and analyze all relevant data to assist in program planning and improvement; generate reports to analyze results and support strategic growth.
• Coordinate with Assistant Director of Summer Session, registrar and staff to implement new program offerings.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.

• 1 year program/project administration or other relevant experience.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Computer Proficiency: Successfully uses multiple software programs independently. Software may include Excel, Outlook, Word, Office

• Communication, Oral and Written: Communicates effectively one-on-one, in small groups, and in public speaking contexts; writes precise, well-organized emails, letters, and memos while using appropriate vocabulary and grammar.

• Customer focus: Regularly monitors student and faculty satisfaction; provides suggestions to improve quality and value to students and faculty.

• Efficiency: Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.

• Organization: Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources.

• Problem Solving: Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.

Preferred Qualifications:

• Master's degree; 3-5 years previous experience managing graduate-level education programs.

Preferred Competencies: (Skills, knowledge, and abilities)

• Business Acumen: Possesses business savvy and demonstrates the activity to foster and lead cost-efficient initiatives without sacrificing quality or core values.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.
• Creativity: Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
• Familiarity with NU or higher education CRM systems (SES, CLSS, RADIUS, etc.)

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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