Business Office Coordinator

$26 / HR - $33.80 / HR

Business Office Coordinator - Skilled Nursing

Elderwood at Hamburg | 5775 Maelou Drive, Hamburg, NY
Full-Time / Monday - Friday 8am-4pm

Behind every admission, Medicaid application, payer update, resident account, and collection is a process that must be accurate, timely, and carefully managed.

Elderwood at Hamburg is seeking an experienced Business Office Coordinator to oversee the daily billing, accounts receivable, resident-account, census, and payer-related processes that support our 166-bed skilled nursing community.

This is not simply a data-entry position. The Business Office Coordinator is a key operational partner who helps ensure that accounts move forward, financial records remain accurate, coverage information is complete, and unresolved issues receive the follow-through they require.

A Business Office Role with Real Operational Impact

Elderwood at Hamburg provides skilled nursing, long-term care, memory care, and subacute rehabilitation, including orthopedic, cardiac, and post-surgical services.

In a facility of this size and scope, the business office connects resident information, admissions activity, payer requirements, collections, census records, and facility operations. Your accuracy and persistence will directly support the financial health of the building and a more organized experience for residents, families, and facility leadership.

What Makes Someone Successful Here

The strongest Business Office Coordinators do more than process information. They understand where every account stands, recognize what is missing, and know what needs to happen next.

You may be a strong fit if you:

Understand healthcare billing and accounts receivable.

• Are comfortable navigating Medicare, Medicaid, private-pay, and third-party insurance information.

• Can manage multiple deadlines without losing accuracy.

• Follow unresolved items through to completion.

• Communicate financial and account information with professionalism and discretion.

• Balance resident and family service with clear financial accountability.

• Work well with admissions, facility leadership, and other operational partners.

A Southtowns Opportunity

Elderwood at Hamburg is located at 5775 Maelou Drive in Hamburg, convenient to communities throughout the Southtowns and lakeshore region.

This opportunity may be a practical fit for candidates commuting from:

• Hamburg and the Village of Hamburg

• Orchard Park

• West Seneca

• Blasdell and Lackawanna

• East Aurora

• Eden

• Angola, Derby, Evans, and surrounding lakeshore communities

If you have been looking for a healthcare business-office position closer to home - without commuting into downtown Buffalo - this is an opportunity to bring your billing and accounts-receivable experience to an established Southtowns skilled nursing community.

Know the Account. Own the Follow-Through.

If you understand healthcare accounts receivable and know how to keep billing, Medicaid applications, payer information, private-pay collections, resident accounts, and census records moving forward, we invite you to apply to Elderwood at Hamburg.

Bring your attention to detail, persistence, and accountability to a business office where your work matters every day.

What You'll Be Responsible For; As Business Office Coordinator, you will:

• Manage accounts receivable processes, including billing and collection of private-pay accounts.

• Monitor outstanding balances and maintain timely, well-documented collection follow-up.

• Track the status of Medicaid applications and follow up on required information or outstanding items.

• Obtain and maintain accurate Medicare, Medicaid, private-pay, and third-party insurance information.

• Maintain resident financial accounts and facility petty-cash accounts in accordance with established procedures.

• Maintain accurate census, admission, readmission, transfer, and discharge records.

• Enter and update information in electronic medical records and applicable business-office systems.

• Maintain organized account documentation and communicate unresolved issues requiring additional review.

• Work collaboratively with facility leadership and other departments to support accurate resident and financial records.

• Complete additional business-office responsibilities as assigned.

Required Qualifications

• Minimum of two years of billing or accounts receivable experience required.

• Working knowledge of Medicare Parts A and B, Medicaid, and third-party insurance required.

• High school diploma with business training, including typing and bookkeeping, required.

• Proficiency in Microsoft Excel.

• Familiarity with electronic medical records.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Ability to organize detailed information, manage competing priorities, and complete work accurately and on time.

• Ability to read, write, speak, and understand English at an intermediate or more advanced level to support safe and effective communication with residents, coworkers, visitors, and supervisors.

Preferred Experience

• Previous business-office experience in skilled nursing, long-term care, rehabilitation, or another healthcare setting.

• Experience with private-pay collections, resident accounts, census maintenance, or the Medicaid application process.

• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.