RamCard Coordinator
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
University Program Associate |
| FLSA |
Non-Exempt |
| Position Class |
10300 |
Position Overview
| Join the Ramily! |
Join the Ramily!
Winston-Salem State University (
WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (
ACE).
WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation,
WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks |
| Position Summary |
Winston-Salem State University (WSSU) is seeking a RamCard Coordinator to support campus through services in the University's One Card Office.
The RamCard Coordinator is responsible for the daily operation and administration of the University's campus card program. Reporting to The Director of Auxiliary Services, this position oversees the issuance and management of University ID cards, maintains the campus card transaction system, and provides support for card access, meal plans, declining balance accounts, and other integrated campus services. The Coordinator collaborates with campus departments and vendors to ensure accurate system functionality, excellent customer service, and secure, efficient operations while supporting the University's commitment to student success.
Responsibilities of the RamCard Coordinator include:
- Effectively communicates with students, faculty, staff, parents, and visitors regarding RamCard services, policies, and procedures.
- Listens attentively to customer concerns, answers questions accurately, and resolves routine issues in a timely manner.
- Maintains professionalism and confidentiality when handling sensitive student information.
- Works collaboratively with team members and campus partners to ensure efficient service delivery.
- Communicates clearly in person, over the phone, and through email while maintaining a positive and welcoming demeanor.
- Maintains a high level of accuracy when creating, updating, and verifying RamCard records and student account information.
- Accurately processes card production, replacements, access permissions, meal plan updates, and account transactions.
- Identifies and corrects discrepancies in student records while maintaining data integrity.
- Assists customers with troubleshooting card access, account, meal plan, and transaction issues while maintaining a professional and positive attitude.
- Identifies problems, researches available resources, and implements appropriate solutions while adhering to University policies and procedures.
- Escalates complex issues to the appropriate supervisor or department when necessary, ensuring timely resolution.
- Proactively identifies opportunities to improve office processes, enhance customer service, and increase operational efficiency.
|
| Primary Function of Organizational Unit |
Business & Auxiliary Services supports the Winston-Salem State University community by providing innovative, customer-focused auxiliary services. The unit includes Dining Services, RamCard, Parking & Transportation, Mail Services, the Bookstore, Ticket Office, Printing Services, and Conferences & Institutes which enhance campus life, promote operational efficiency, and support student success. |
Position Information
| Position Number |
311331 |
| Competency Level |
Journey |
| Working Position Title |
RamCard Coordinator |
| Building and Room No. |
Thompson Center, 203 |
| Work Hours: From [time] to [time] on [days] of [week] |
Monday -Friday 8am - 5pm; (Nights/Weekends, Athletic and Special events, (e.g., Orientation, Move-In, Admitted Student Days, etc.) |
| Hours per week |
40 |
| Months per year |
12 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
N/A |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Position required to work On-Call/Emergency Callback |
No |
| Minimum Experience/Education |
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
| Preferred Years Experience, Skills, Training, Education |
- Experience in higher education or student services
- Experience with access control systems
- Experience with university card office operations and coordinating events or orientation services
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Posting Number |
SPA01055P |
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| State Salary Range |
$35,589 - $64,499 |
| Internal Salary Range |
$35,589 - $47,000 |
| Open Date |
08/11/2026 |
| Close Date |
08/31/2026 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. |
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
| Competency |
Communication Skills |
| Describe the specific job duties related to this competency |
- Demonstrates excellent verbal and written communication skills while providing courteous, professional, and customer-focused service.
- Effectively communicates with students, faculty, staff, parents, and visitors regarding RamCard services, policies, and procedures.
- Listens attentively to customer concerns, answers questions accurately, and resolves routine issues in a timely manner.
- Maintains professionalism and confidentiality when handling sensitive student information.
- Works collaboratively with team members and campus partners to ensure efficient service delivery.
- Communicates clearly in person, over the phone, and through email while maintaining a positive and welcoming demeanor.
|
| Percentage Of Time |
25 |
| Competency |
Attention to Detail |
| Describe the specific job duties related to this competency |
- Maintains a high level of accuracy when creating, updating, and verifying RamCard records and student account information.
- Accurately processes card production, replacements, access permissions, meal plan updates, and account transactions.
- Identifies and corrects discrepancies in student records while maintaining data integrity.
- Follows established procedures and ensures efficient operations and minimize errors.
- Demonstrates diligence in handling confidential information and safeguarding University assets and systems.
|
| Percentage Of Time |
25 |
| Competency |
Problem Solving |
| Describe the specific job duties related to this competency |
- Assists customers with troubleshooting card access, account, meal plan, and transaction issues while maintaining a professional and positive attitude.
- Identifies problems, researches available resources, and implements appropriate solutions while adhering to University policies and procedures.
- Escalates complex issues to the appropriate supervisor or department when necessary, ensuring timely resolution.
- Proactively identifies opportunities to improve office processes, enhance customer service, and increase operational efficiency.
|
| Percentage Of Time |
25 |
| Competency |
Office Technology |
| Describe the specific job duties related to this competency |
- Proficient in using standard office equipment, including computers, printers, copiers, scanners, and multi-function devices.
- Demonstrates proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and other office productivity software.
- Learns and effectively utilizes University systems, including RamCard management software, Banner, CBORD, and other related applications.
- Troubleshoots basic hardware and software issues and escalates technical concerns when appropriate.
- Adapts quickly to new technologies and software updates to support efficient office operations.
|
| Percentage Of Time |
25 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Describe your experience managing a campus card or similar transaction system (e.g., CBORD/CS Gold, Transact, Blackboard). Please include the systems you have used and your level of responsibility.
(Open Ended Question)
- *
Give a short summary on exceptional customer service you have provided.
(Open Ended Question)
- *
How do you effectively handle a heavy workload? How do you prioritize project tasks?
(Open Ended Question)
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
- References List
|
Winston Salem State University
$35,589 - $64,499
Aug 11, 2026