Salesforce Application Administrator

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG's mission, foster communication, and secure philanthropic support.

We are responsible for:

This position serves as the institutional Application Administrator and IT System Administrator for University Advancement's Kindsight Ascend CRM, built on Salesforce. The role partners closely with Advancement Operations, frontline fundraisers, and campus stakeholders to translate fundraising and engagement needs into scalable, secure, and well-governed CRM functionality.

System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may escalate to executive IT leadership ( CIO/ CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.

This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to University standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).

This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.