Communications Operations Manager

Aquent is partnering with a major healthcare client to source a hands-on, mid-level Communications Operations Manager for a temporary opportunity. In this central, highly visible role, you will be responsible for bringing structure to complexity, enabling team members to perform their best work, and driving operational excellence across a range of internal communications activities.

The ideal candidate will keep the team connected, organized, and running efficiently by optimizing workflows, managing event logistics, and establishing clear operational systems.

Key Responsibilities:

• Drive Team Operations: Coordinate day-to-day activities for a team of seven Communications Business Partners, ensuring priorities, project timelines, and deliverables remain on track.
• Lead Event & Engagement Logistics: Plan and execute logistics for internal engagement initiatives (e.g., town halls, leader office hours, coffee chats, and functional events) in close partnership with administrative and events teams.
• Manage Calendars & Milestones: Maintain and optimize core team calendars, aligning key leadership engagements, communications moments, and project milestones while proactively resolving scheduling conflicts.
• Oversee Channels & Intake: Manage shared mailboxes and communication channels, triaging incoming requests, providing timely responses, and escalating issues as appropriate.
• Establish & Scale Workflows: Create, update, and standardize SOPs, templates, and documentation. Build and maintain team knowledge management norms, structuring shared drives for easy access and up-to-date info.
• Cross-Functional Collaboration: Partner effectively with communications colleagues, administrative staff, event management, and operational teams across the organization to ensure seamless execution.
• Optimize Operational Processes: Continuously identify opportunities to simplify workflows, eliminate friction, and enhance overall team productivity.

Qualifications & Requirements:

• Experience: 5-8 years of experience in corporate operations, creative operations, program coordination, or administrative support roles. Experience supporting internal communications or marketing teams is highly desirable.
• Education & Skills: Bachelor's degree or equivalent practical experience. Strong ability to manage complex, multi-track projects in a fast-paced environment.
• Technical Proficiency: Proficient in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail) and experienced with modern work management and project tracking platforms (e.g., Monday.com).
• Communication & Collaboration: Excellent written and verbal communication skills with strong interpersonal capabilities to build relationships across diverse cross-functional teams.
• Mindset: Meticulous attention to detail combined with a proactive, solutions-oriented approach to problem-solving.
• Nice-to-Have: Familiarity with basic graphic design principles or visual tools is a plus.

The target hiring compensation range for this role is $47.15 to $52.39 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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