Professional Academic Advisor and Student Success Coach II
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Academic Advising Professional, Specialist |
| FLSA |
Exempt |
| Position Class |
89666 |
Position Overview
| Join the Ramily! |
Join the Ramily!
Winston-Salem State University (
WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (
ACE).
WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation,
WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks |
| Position Summary |
Professional Academic Advisor and Student Success Coach II
Position Summary
The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness.
Grounded in
NACADA Core Competencies and aligned with the University's commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.
Essential Duties and Responsibilities
- Provide comprehensive academic advising and success coaching to an assigned student caseload.
- Assist students in developing academic, personal, and career goals that support degree completion.
- Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
- Interpret and communicate academic policies, procedures, and degree requirements.
- Connect students with appropriate campus resources and support services.
- Conduct proactive outreach and intervention efforts to improve student persistence and retention.
- Maintain accurate and timely student records and advising documentation.
- Collaborate with faculty, staff, and campus partners to support student success initiatives.
- Participate in advising assessments, program development, and continuous improvement efforts.
- Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.
Knowledge, Skills, and Abilities
- Academic advising and student success coaching
- Student retention and persistence strategies
- Case management and intervention planning
- Academic policy interpretation
- Student development theory
- Data-informed decision making
- Collaboration and relationship building
- Cultural competence and inclusive student support
Why Join Us
This is an opportunity to play a transformative role in advancing student success and shaping the academic journeys of students. The Professional Academic Advisor and Student Success Coach Tier II serves as a critical contributor to the University's mission and strategic priorities, helping to create an environment where all students are supported, empowered, and positioned to succeed. |
Position Information
| Position Number |
001902 |
| Working Position Title |
Professional Academic Advisor and Student Success Coach II |
| Building and Room No. |
Student Success Center at Hill Hall |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
8am - 5pm Monday - Friday
Some evening and weekend hours required.
|
| Department Required Skills |
Minimum Qualifications
- Bachelor's degree in a related field or equivalent combination of education and experience.
- Minimum of three -four years of experience in academic advising, student success coaching, or related student support roles.
- Demonstrated experience advising student populations with specialized support needs.
- Proficiency with student information systems and advising or case management platforms.
|
| Preferred Years Experience, Skills, Training, Education |
Preferred Qualifications
- Master's degree.
- Active involvement in NACADA or similar professional organizations.
- Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, Anthology).
- Demonstrated ability to use data analytics to guide advising strategies and interventions.
- Strong interpersonal, written, and verbal communication skills.
- Excellent organizational skills with attention to detail and confidentiality.
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
Commensurate with education and experience |
| Open Date |
06/26/2026 |
| Close Date |
|
| Open Until Filled |
Yes |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- Letter of Reference 1
- References List
Optional Documents
|
Winston Salem State University
Commensurate with education and experience
Jun 27, 2026