Learning Management System (LMS) Administrator

Are you passionate about creating engaging digital learning experiences that empower people to grow, lead, and make an impact? Do you thrive at the intersection of technology, user support, learning design, and mission-driven work? National 4-H Council is seeking an LMS Administrator to lead the administration, optimization, and continuous improvement of our Moodle-based Learning Management System, helping deliver high-quality learning experiences to youth, volunteers, educators, and partners across the country.

At National 4-H Council, we empower nearly 6 million young people each year to become confident leaders who are ready for life and work. As the nation's largest youth development organization, we prepare young people to be Beyond Ready through hands-on learning experiences in STEM, Agriculture, Healthy Living, and Civic Engagement.

As the LMS Administrator, you will play a critical role in supporting and advancing 4-H's digital learning ecosystem. You will oversee the day-to-day administration, configuration, performance, and support of our Moodle-based platform while partnering with Extension professionals, volunteers, curriculum developers, and internal teams to deliver seamless and impactful learning experiences. From managing system operations and user support to implementing course structures, reporting dashboards, and platform enhancements, you will help ensure that learners nationwide have access to engaging, accessible, and high-quality educational opportunities. Your expertise will help drive innovation, strengthen user adoption, and support the continued growth and sustainability of 4-H's educational portfolio.

Join us in transforming how young people and adult learners access education, develop new skills, and prepare for the future. Through your leadership of our learning technology platform, you will help expand the reach, impact, and accessibility of 4-H programs while ensuring more learners have access to the experiences, resources, and opportunities that prepare them to be Beyond Ready. #4HBeyondReady.

Mission

4-H, the nation's largest youth development organization, grows confident young people empowered for life today and prepared for careers tomorrow. In collaboration with the USDA and our network of 110 public universities, we serve every county and parish in the United States in more than 3,000 local 4-H Extension offices. Our programs have a positive impact on young people: 4-H youth are 2x more likely to excel in school, 4x more likely to contribute to their communities, 2x more likely to make healthier choices, and 2x more likely to pursue STEM education or careers.

National 4-H Council, 4-H's private sector nonprofit partner, builds public-private partnerships and provides resources and leadership development opportunities that expand the reach and impact of 4-H. With the Beyond Ready Initiative, 4-H has the potential to reach 10 million young people annually to help them lead healthy, productive and engaged lives. Young leaders will have the experience and mentorship to succeed in an evolving workforce and thrive in their communities.

Position Summary

The LMS Administrator is a critical role within National 4-H Council, responsible for administering, configuring, and supporting the organization's Moodle-based learning management system (LMS). Reporting directly to the Senior Director, Product Development, this position will oversee daily LMS operations, ensure system reliability, and provide user support and training. The LMS Administrator will manage permissions, troubleshoot issues, monitor performance, and generate reports to support decision-making partnering with Extension, volunteers, and internal teams to ensure that the LMS supports high-quality youth and adult learning experiences nationwide while also enabling the growth and sustainability of 4-H's educational portfolio.

Essential Functions

System Administration and Support

• Manage the daily operation, continuous improvement, maintenance, and support the upgrades of the Moodle-based LMS and associated extensions and plug-ins.
• Configure user accounts, roles, permissions, and enrollment.
• Ensure system security, data integrity, and compliance with privacy standards in coordination with internal stakeholders.
• Monitor performance and troubleshoot technical issues, escalating to vendors when necessary.

User Support and Training

• Provide timely support to Extension, volunteers, internal teams, and learners using the LMS.
• Develop user-friendly guides, FAQs, and training resources.
• Conduct regular and recurring training sessions for all users of the LMS.
• Gather feedback to continuously improve the user experience.

Content and Course Management

• Partner with internal teams to build, implement, maintain, and optimize course structures and templates.
• Support curriculum developers with course setup, design, and delivery.
• Ensure accessibility standards and best practices are applied to all courses.
• Maintain consistency of design and branding across courses.

Reporting and Analytics

• Generate reports for Extension, internal teams, donors, and others as identified to track learner engagement and program impact.
• Monitor usage data to identify areas for improvement.
• Design and maintain dashboards to track learner engagement and program outcomes.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Educational Technology, or related field; or equivalent work experience and/or training.
• 3+ years of hands-on experience administering and configuring Moodle or another Learning Management System.

Required Qualifications

• Proven experience executing LMS administration tasks (i.e., user management, roles, permissions, enrollment, etc.).
• Proven experience troubleshooting and resolving LMS-related issues effectively.
• Demonstrated understanding of system security compliance, data integrity, and data governance.
• Experienced presenter in a remote environment with the ability to navigate and host online meetings with ease.
• Familiarity with e-learning principles, instructional design, and digital content standards (SCORM, H5P, etc.).
• Experience providing end-user support and training for diverse user groups in an LMS environment.
• Experience creating user-friendly learning documentation, aids, and training materials for different users.
• Proven experience managing multiple tasks, deadlines, projects, and stakeholders in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.
• Knowledge of accessibility standards and inclusive design practices.

Preferred Qualifications

• Experience with Moodle customizations, plugins, or integrations.
• Experience integrating LMS with third-party systems (e.g., Zoom, CRM, and other enterprise tools).
• Certifications related to Moodle administration or other learning technologies.
• Experience working in nonprofit, youth-serving, or higher education settings.
• Familiarity with data analytics and visualization tools for educational reporting.
• Experience with large-scale system data migrations (e.g., user, course, or content).

Travel Requirements: Travel may be necessary up to 20% by air, car, and/or rail domestically.

Salary Range Disclosure: The salary range listed reflects the national market range for this position. Final compensation will be determined based on factors including but not limited to the selected candidate's geographic location and internal equity considerations.

ADA Requirements: The physical demands described here represent those that an Associate must meet to perform the position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This position description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to include or contain a comprehensive listing of activities, duties, or responsibilities required. An incumbent may be asked to perform other tasks as needed.