Associate Technical Account Manager

About the Role:

Are you passionate about learning new
technology and building strong client relationships? We're looking for an
Associate Technical Account Manager (ATAM) to help our multifamily residential
clients get the most value from Yardi's property management software
solutions.

In this role,
you'll combine your technical aptitude and communication skills to support
clients through software setup, troubleshooting, and day-to-day use. Whether
it's answering a quick question or resolving a challenge, you'll help clients
have a smooth, successful experience with our software.

You'll build expertise in
how Yardi's software supports every stage of the renter journey and equips
property managers with the tools for financial reporting, leasing, maintenance,
and more. As part of a collaborative team, you'll work closely with clients and
internal departments to deliver high-quality, solution-focused support. If
you're a quick learner who enjoys exploring technology and making a positive
impact for clients, we'd love to hear from you.

*** This position requires
flexibility for travel during the second week of employment for training
purposes. Training may be conducted locally or at an alternate location based
on business needs. Candidates should be prepared and available to travel as required
during this time. ***

What You'll
Do:

• Provide technical software
  support, set-up, and implementation guidance to clients across a suite of
  products, delivering assistance via email and phone.
• Utilize your
  problem-solving skills to effectively troubleshoot application issues, overcome
  challenges, and deliver effective solutions.
• Apply your communication
  strengths to earn client trust through responsive support and clear guidance
  from set-up through ongoing success.
• Champion client success by
  sharing relevant product features, best practices, and personalized
  guidance.
• Collaborate with dynamic
  teams to quickly escalate and resolve challenges, helping deliver innovative
  solutions that make a real impact on our clients.
• Enjoy a continuous journey
  of learning as you master our products and industry trends to drive client
  success.

Who You
Are:

• Bachelor's Degree in
  Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent
  combination of education and experience.
• Comfortable providing live
  support via phone and email, confidently troubleshooting technical
  issues.
• A proactive problem-solver
  with a strong customer-focused mindset.
• Detail-oriented and
  process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible;
  you thrive in fast-paced, ever-changing environments.
• Skilled at building strong
  relationships and earning trust with clients.
• Driven to exceed
  expectations and deliver exceptional customer service.
• A quick learner who
  embraces new tools, technologies, and concepts.
• Naturally organized and
  able to prioritize tasks with clarity and confidence.

Ideal to
Have:

• Familiarity with property
  management or real estate software, particularly Yardi.
• Hands-on experience with
  technical support and application troubleshooting.

Real Estate
runs on Yardi. About Us:

Yardi pioneers the
property tech industry by seamlessly blending 40 years of tradition with
forward-thinking innovation. We've created a team of over 10,000 employees in
over 40 locations around the globe dedicated to making great real estate
software products.

Discover the
Yardi Difference:

Yardi is more than just a
software company - we are dedicated to creating a positive impact in our
communities. Annually, Yardi extends philanthropic support to organizations
chosen by our employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture,
consistently recognized by Glassdoor's prestigious "Best Place to
Work", fosters support, collaboration, and growth. We prioritize your
well-being with comprehensive benefits, including 100% paid employee medical
premiums, company profit-sharing plan, and flexible work
arrangements.

#YardiCareers #TeamYardi
#hiring

$31.25/hr -
$32.81/hr

All submissions for open
positions should be received through Yardi's applicant portal, accessed from
Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

#sh

#LI-Hybrid