Order Entry Specialist

The Order Entry Specialist is responsible for providing outstanding customer service, sales and administrative support to the Customer Service Team by processing orders, effectively resolving customer issues and supporting the overall CSR team as needed. The Order Entry Specialist collaborates with CSR Team to understand and build lasting relationships with our customers.

POSITION DUTIES AND RESPONSIBILITIES:

• Provide order entry support for Customer Service Representatives (CSR's) to include completing stock item quotes, order preparation, and order entry within 2-hour turnaround of receipt, as assigned.
• Verify customer order information provided is complete, including pricing, customer ID, shipping address and method.
• Prioritize orders to ensure that rush orders and larger orders are processed first.
• Maintain understanding of MSI pricing, products, product usage and procedures.
• Provide product information to customers consistently emphasizing MSI's value proposition.
• Proactively communicate with customer to ensure all commitments and obligations for the customer are met and/or exceeded throughout the project/order.
• Responsible for covering a customer service territory when a CSR is out of the office.
• Create and maintain complete and accurate customer files.