Case Manager, Clinical Services

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Job Title: Case Manager, Clinical Services
Location: Madison, TN
Employment Type: Full-time

Job Summary:
Jump start your career in the behavioral health field and make a meaningful difference in the lives of others as a Case Manager, Clinical Services. This rewarding opportunity is ideal for compassionate, motivated individuals who are passionate about mental health, wellness, and helping others achieve recovery and independence. Join a collaborative and mission-driven team where you will build meaningful relationships with clients, support whole-person wellness, and connect individuals to life-changing resources and services. We are seeking professionals who are empathetic, organized, adaptable, and eager to grow within the mental health field.

As a Case Manager, Clinical Services, you will coordinate care and services for individuals coping with mental health challenges by providing education, coaching, advocacy, and resource coordination. You will help clients navigate healthcare systems, strengthen coping skills, and access community supports while promoting the important connection between physical and mental wellness. This position offers the opportunity to work in a variety of settings including the clinic, community, client homes, and telehealth environments, making each day both meaningful and dynamic.

Madison, Tennessee offers the convenience of being just outside of Nashville while maintaining a strong sense of community. With nearby parks, local restaurants, entertainment, and easy access to the greater Nashville area, Madison provides an excellent balance of professional opportunity and personal enjoyment.

This position offers...
* Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
* Mileage Reimbursement - Company paid for work functions requiring travel
* Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
* Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
* Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
* Coordinate behavioral health and primary care services to support clients in achieving improved overall wellness and recovery goals
* Coach and educate clients on navigating healthcare systems, accessing resources, and strengthening independent living skills
* Build strong therapeutic relationships with clients and families through supportive case management and advocacy
* Utilize motivational interviewing, crisis intervention, behavioral management techniques, and active listening to support positive outcomes
* Develop, implement, evaluate, and update individualized treatment plans in collaboration with clients and their support systems
* Connect clients with community resources, support services, and natural support systems to reduce barriers to care
* Provide services in multiple settings including office, community, telehealth, and client homes based on individual needs
* Complete assessments, attend staffing meetings, and actively participate in clinical supervision and team collaboration
* Maintain timely and accurate documentation within the Electronic Medical Record system for all services provided
* Demonstrate ethical and professional practices when working with clients, families, and community partners
* Maintain productivity expectations and complete all required agency trainings and compliance activities

Education, Experience, and/or Credential Qualifications:
* Bachelor's degree in psychology, social work, counseling, or related human services field required
* Experience working with Electronic Health Record systems preferred
* Experience supporting individuals with mental health, behavioral health, or community-based services preferred
* Knowledge of case management principles, behavioral health services, crisis intervention, and recovery-oriented care preferred

Additional Qualifications:
* Must possess a valid driver's license in good standing
* Ability to travel within the community to meet with clients and community partners as needed
* Strong communication, organizational, time management, and problem-solving skills required
* Ability to work independently while collaborating effectively within a multidisciplinary team
* Comfortable providing services in office, community, home-based, and virtual environments
* Demonstrate professionalism, empathy, cultural awareness, and a commitment to person-centered care

Physical Requirements
* Frequently sit for extended periods while completing documentation and client coordination activities
* Occasionally stand, bend, kneel, squat, lift, and drive as part of daily responsibilities
* Ability to travel occasionally within the community for client visits, meetings, and care coordination
* Ability to safely perform light physical activities associated with community-based case management services

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.