Account Manager - ProWood

This role is built for a sales professional who likes to be in the market, own the relationship, chase opportunity, and turn customer needs into real business growth. As an Account Manager, you will represent ProWood's pressure-treated lumber and outdoor building products, serving dealers, retailers, contractors, and other customers who rely on durable, high-performing products for real-world building applications.

ProWood is built for pros who demand strength, consistency, reliability, and products that are treated to perform. Our pressure-treated lumber is designed to help protect against rot, decay, termite damage, weather exposure, and tough jobsite conditions, with treatment options that support a wide range of applications including decking, fencing, railing, dimensional lumber, deck substructure, and other outdoor projects.

The ideal candidate is a self-motivated, competitive salesperson who can build trust, create opportunities, introduce new products and programs, and become a go-to resource for customers in the building materials market.

• Actively sell ProWood products and programs to new and existing customers within the assigned territory
• Build, manage, and grow strong relationships with dealers, retailers, contractors, builders, and other key customers
• Prospect new business opportunities and develop a strong sales pipeline
• Serve as the primary customer contact by identifying needs, managing expectations, and resolving issues through proactive communication
• Understand customer projects, product needs, market challenges, and buying patterns to recommend the right ProWood solutions
• Position ProWood as a trusted resource for pressure-treated lumber and outdoor building product needs
• Introduce new products, programs, treatment options, and market opportunities to customers
• Close sales opportunities and follow through to ensure strong execution and customer satisfaction
• Deliver excellent customer service through timely communication, issue resolution, and consistent follow-up
• Stay informed on product offerings, treatment technologies, lumber applications, market trends, and competitive activity
• Keep customers informed on ProWood products, availability, programs, product use, and market updates
• Partner with internal teams to coordinate orders, deliveries, inventory, pricing, and product-related questions or concerns

• Develop and execute a territory plan focused on sales growth, account development, and market expansion
• Create ongoing and growing business with new and existing customers
• Identify customer-specific opportunities and develop programs that support their business needs
• Conduct Customer Business Reviews to evaluate performance, uncover opportunities, and align on next steps
• Support new product expansion and market development opportunities
• Focus on sales targets, margin expectations, business plans, and territory goals
• Manage leads, customer activity, follow-up, and account updates within the company CRM system
• Use CRM data to track opportunities, manage priorities, and drive consistent sales activity
• Manage aged inventory and accounts receivable as needed
• Prepare reports, correspondence, customer updates, and sales communication as required
• Perform other duties as assigned

We will provide training to help you:

• Build a strong understanding of ProWood products, treatment options, applications, and customer value
• Generate sales based on company standards and expectations
• Negotiate effectively with customers to grow sales and strengthen partnerships
• Understand gross margin, profitability, aged inventory, and the company's collection process
• Communicate product benefits, treatment standards, and application guidance with confidence
• Position ProWood as a trusted choice for customers who need durable, reliable, real-world building products

We are looking for someone who is:

• Energetic, competitive, and highly motivated
• A natural relationship-builder who knows how to earn trust
• Entrepreneurial and comfortable owning results
• Confident working independently and managing a territory
• Skilled at prospecting, following up, and closing opportunities
• Able to balance customer service with sales growth
• Comfortable talking with dealers, retailers, contractors, builders, and internal teams
• Strong at communicating product value and solving customer problems
• Goal-oriented, resilient, and focused on winning business
• Professional, dependable, and respectful
• A team player who works well with operations, customer service, sales leadership, and production partners
• Able to pass a drug test

• Minimum of 3 years of customer service, sales, account management, or related business experience
• Sales experience preferred, especially in building materials, lumber, manufacturing, wholesale, distribution, retail programs, contractor sales, or territory management
• Product, industry, and market knowledge preferred
• Ability to understand product specifications, treatment applications, and customer needs
• Ability to communicate product benefits clearly and confidently to customers
• Bachelor's degree in business administration, marketing, or related field preferred; equivalent experience will be considered
• Basic understanding of accounting, margin, collections, inventory, and general business concepts
• Experience using CRM systems preferred
• Proficiency in reading, writing, and speaking English

• Achievement, motivation, and perseverance
• Influence and persuasion
• Negotiation
• Relationship building
• Territory management
• Customer focus
• Business acumen
• Initiative and follow-through
• Composure and resiliency
• Strategic selling