Service Repair Processor

Service Repair Processor

Role Summary The Service Repair Processor is responsible for the full repair lifecycle of medical camera systems - from incoming inspection and diagnosis through final testing - working with camera control units (CCUs), camera heads, adapters, and video capture devices. This role requires a detail-oriented and technically skilled professional who can accurately document repairs, troubleshoot complex issues at the sub-assembly level, and contribute to continuous improvement efforts that elevate product and service quality.

Key Responsibilities Repair & Technical Operations

• Perform incoming inspection, diagnosis, repair, and final testing of medical cameras and optical/mechanical devices using standard video test equipment.
• Troubleshoot and replace components at the sub-assembly level, including PWBs, head cables, power supplies, optical/mechanical components, DVD drives, and optical cleaning.
• Execute software installations and address a variety of field-returned defects.
• Identify and implement engineering changes per defined service rework instructions.

Documentation & Systems

• Generate accurate repair documentation in SAP, including written diagnoses, parts lists, defect codes, and camera tracking records.
• Perform SAP transactions including data entry, stock transfers, and spare parts status updates.
• Review bills of materials, engineering changes, and repair upgrade procedures via SAP.
• Analyze repair history in SAP to support thorough customer diagnoses and surface improvement opportunities for the business.
• Participate in continuous improvement initiatives aimed at elevating product and service quality.

Experience & Education Required

• High school diploma or equivalent.
• 3-5 years of experience in electronics, optical/mechanical assembly, or a related technical field.
• Inspection or final test experience highly desirable.

Skills & Competencies Technical Skills

• Proficiency with video test equipment such as oscilloscopes and vectorscopes.
• Ability to follow assembly and rework instructions, including component-level rework.
• Basic soldering skills.
• Experience with SAP or similar ERP/database systems a plus.

Core Skills

• Analytical ability to troubleshoot to the sub-assembly level and escalate quality concerns appropriately.
• Strong written communication skills.
• Computer proficiency including data entry and general use.
• Working knowledge of medical device quality regulations and standards (FDA 21 CFR Part 820, ISO 13485, ISO 9001) preferred.

Physical Requirements

• Ability to lift up to 30 lbs.
• Manual dexterity for working with small hand tools.
• Ability to sit for extended periods.

Additional Requirements

• Adherence to company quality and safety requirements.
• All required training is provided, including OSHA-mandated programs (Injury & Illness Prevention, Hazard Communications, Bloodborne Pathogen) and company-specific quality system and job training.

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