New

Sr. Customer Success Manager

TEKsystems
$54.37 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Chicago
May 13, 2026
We are seeking a Customer Success Manager to join a high-performing Digital Experience team. In this role, you will partner with enterprise customers to drive adoption, deliver measurable value, and enable scalable, personalized customer experiences. You will act as a trusted advisor to digital marketing leaders, guiding them in leveraging technology, data, and innovation to achieve their strategic goals. This position requires a strong blend of customer success expertise, digital marketing knowledge, and executive-level communication skills. Key Responsibilities * Own overall customer success, including planning, customer health, adoption, and measurable business impact * Serve as the primary point of contact throughout the customer lifecycle * Develop and drive mutual success plans with clearly defined outcomes * Align internal and external stakeholders to ensure consistent communication and execution * Build strong relationships across customer organizations to support strategic initiatives and roadmaps * Deliver proactive, high-quality customer experiences by coordinating internal resources and driving engagement * Drive adoption of digital experience platforms using data-driven insights and maturity frameworks * Provide strategic guidance by leveraging industry trends, business metrics, and innovative use cases * Identify risks and lead cross-functional efforts to execute recovery plans when needed * Act as the voice of the customer internally, influencing product improvements and process enhancements * Contribute to continuous improvement initiatives to enhance customer success methodologies What We're Looking For Required Skills & Experience * 10+ years of experience in Customer Success within the technology industry (SaaS, digital platforms, or similar) * Proven ability to deliver measurable customer outcomes and business value * Strong consulting and advisory capabilities with enterprise customers * Experience leading executive-level conversations (C-suite) and facilitating strategic discussions * Excellent communication, presentation, and interpersonal skills * Demonstrated success in account planning and customer success management frameworks * Strong program management skills, with the ability to influence and align cross-functional teams * Ability to manage multiple priorities and thrive in fast-paced environments Preferred Qualifications * Experience with digital marketing technologies, including data platforms, content management systems, and customer journey tools * Familiarity with analytics-driven decision-making and customer engagement models * Experience driving adoption across multi-solution environments Job Type & LocationThis is a Contract position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $54.37 - $54.37/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.