Key Account Manager

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Strategic Growth. High-Impact Partnerships. Scalable Value Delivery.

ALTOUR's Key customers represent strategically significant accounts with strong growth potential. These programs require a disciplined, value-driven approach to ensure consistent performance, retention, and expansion. Managing these accounts requires more than traditional account management-it calls for structured engagement, strategic prioritization, commercial focus, and a relentless commitment to measurable outcomes. As a Key Account Manager, you will own a portfolio of high-value clients, leading multi-level relationships across functions and regions. You will serve as a strategic advisor to your clients, a commercial driver within ALTOUR, and a connector across our global delivery ecosystem-ensuring every interaction delivers tangible value. This is an elevated individual contributor role built for those who know how to turn insight into action, risk into retention, and opportunity into growth.

ALTOUR's Key Account Management model is designed to protect, grow, and future-proof our most valuable client partnerships. Key Account Managers play a critical role in delivering consistent value, strengthening executive relationships, and identifying opportunities for expansion. This role sits at the intersection of strategy, service performance, and commercial growth-ideal for professionals who thrive on accountability, impact, and measurable results.

Own and develop multi-level client relationships across a portfolio of Key accounts, ensuring satisfaction, retention, and revenue growth
• Serve as the customer's advocate within ALTOUR-coordinating internally across operations, program optimization, sourcing, finance, technology, and leadership teams
• Lead client conversations focused on growth, program performance, cost optimization, traveler experience, and continuous improvement
• Operate within ALTOUR's Key Account Management engagement model, delivering outcomes through a structured, consistent cadence
• Lead Management Business Reviews (MBRs) as working sessions focused on insights, actions, and measurable outcomes
• Lead bi-annual Business Reviews to demonstrate value, align on strategy, and define forward-looking roadmaps
• Ensure engagements are insight-led, decision-focused, and outcome-driven-not retrospective reporting
• Maintain oversight of portfolio commercial performance, proactively supporting sustained EBITDA and growth
• Deliver clear, actionable insights tied to cost optimization, Total Cost of Ownership (TCO), Program ROI, NESR, adoption, compliance, efficiency, and traveler experience
• Provide proactive, data-backed recommendations that improve program performance and maturity
• Drive revenue growth through expansion, upsell, and whitespace identification, in partnership with Sales and internal stakeholders
• Monitor account health and proactively identify risk signals and performance gaps, executing recovery and optimization strategies as needed
• Collaborate with regional and in-country teams to ensure consistent global service delivery while balancing standardization and local requirements
• Maintain oversight of data integrity, servicing models, and operational consistency
• Drive execution discipline with clear actions, ownership, and timelines from every engagement
• Ensure internal alignment and follow-through to deliver on commitments and expectations
• Contribute to the evolution of ALTOUR's Key Account Management model and share best practices across the Account Management team

• Demonstrated success managing high-value accounts in complex, regional, or multi-stakeholder environments
• Experience leading structured business reviews and formal client governance frameworks
• Strong executive presence with the ability to influence, challenge, and guide stakeholders at all levels
• Commercial acumen with a clear understanding of value creation, profitability, and growth drivers
• Deep knowledge of corporate travel, including operations, technology, sourcing, and data analytics
• Comfort operating in a matrixed, performance-driven, and partner-led environment
• High EQ, strong communication skills, and the ability to translate complexity into clear direction and action
• Proven ability to drive measurable outcomes and continuous program improvement

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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