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The Community Response Unit (CRU), part of the Sidewalk Program, is responsible for addressing inquiries and complaints related to defective sidewalk, curb, and pedestrian ramps across New York City's five boroughs. With oversight of approximately 12,750 miles of sidewalk, the unit plays a critical role in enhancing pedestrian safety and reducing injuries caused by hazardous conditions.
The College Aide position offers an opportunity to support the Sidewalk Program's Community Response unit through administrative support, research, outreach, and creative project work in a collaborative environment. The College Aide will collaborate with staff members and other units to support daily operations and project goals in a team-oriented environment. Responsibilities include researching, reviewing, and closing cases via 311 Dynamics and correspondence through the Agency Response Tracking (ART) system. The position will require performing general administrative and clerical tasks assigned by Community Response Unit supervisors. Additionally, this position will help maintain Standard Operating Procedures (SOPs), ensuring accuracy and efficiency within the unit. During the summer months this role may also include assisting with and participating in community outreach initiatives, including events such as Summer Streets, Open Streets, and other NYC DOT programs.
COLLEGE AIDE (ALL CITY DEPTS) - 10209
Minimum Qualifications
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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New York City Department of Transportation
$19.30 - $21.90
May 12, 2026