Resident Support Specialist - BH - 2nd

Job Purpose

The second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures residents a safe, supportive, and structured environment while facilitating access to services promoting stability, wellness, and long-term housing success.

Key Responsibilities

Resident Support and Monitoring

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct routine wellness and safety checks, especially during overnight and weekend shifts.
• Offer emotional support and de-escalation during resident crises.
• Assist residents with daily living skills, chores, and compliance with facility rules.

Program Coordination

• Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
• Assist in residents' intake, orientation, and exit processes.
• Collaborate with case managers, clinicians, and other service providers to support individualized care plans.

Facility Operations

• Monitor and report facility maintenance or safety issues to the VPC Receptionist.
• Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
• Administer and monitor curfews, sign-in/out logs, and visitor policies.

Crisis Response & Safety

• Intervene appropriately in emergencies (medical, behavioral, environmental).
• Follow protocols for substance use incidents, conflicts, or mental health crises.
• Maintain confidentiality and ethical boundaries in all interactions.

Grant and Compliance Support

• Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
• Uphold policies and procedures related to grant compliance and service delivery standards.

All other duties as assigned

Key Performance Indicators

• 100% of incident reports are completed accurately by the end of the shift
• 100% of bed-checks are completed and noted daily
• 85% of members are completing their chores daily.
• 100% of maintenance and safety issues are reported in under two hours
• 90% positive feedback from members