Operational Change Control Specialist, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

Position Overview

This role can be based in any of our US locations or Remote.

Essential Job Functions

Administrative Support & Facilitation:

• Serve as the central coordination point for operational change control activities, facilitating structured execution and communication across teams.
• Act as a key facilitator across internal teams, improving cross-functional alignment, communication, and visibility for planned operational work.

Process Improvement & Development:

• Develop and enhance change control processes, procedures, and operational workflows.
• Proactively identify gaps in execution and implement improvements to drive standardization, efficiency, and risk reduction.
• Contribute to initiatives that strengthen operational rigor, scalability, and process consistency across the organization.

Operational Reporting & Coordination:

• Partner with Technical Account Managers (TAMs) and internal teams to support reporting on operational activities, change performance, and execution outcomes.
• Coordinate and support inputs into MBRs/QBRs, with a focus on change activity, risks, and operational trends.

Customer Relationship Management:

• Maintain awareness of customer-impacting activities to ensure operational changes are planned and executed with minimal disruption.
• Support coordination and alignment for customer-facing operational updates, maintenance activities, and planned outages.

Customer Communication & Notifications:

• Coordinate and manage communications related to operational changes, ensuring stakeholders are informed of maintenance, outages, and key updates.
• Support intake and triage of requests through internal systems (e.g., ServiceNow), ensuring timely routing and resolution.
• Maintain accurate distribution lists and communication channels for operational notifications.

Project and Ticket Management:

• Manage the lifecycle of change requests and operational tickets, including intake, documentation, approval coordination, and closure.
• Oversee and prioritize work queues to ensure timely execution and adherence to process standards.
• Support submission and tracking of requests to ensure completeness, accuracy, and alignment with change control protocols.

Cross-Functional Collaboration:

• Act as a liaison between Operations, Engineering, Construction, and other internal teams to ensure alignment on planned work and dependencies.
• Coordinate across teams to ensure operational changes are properly sequenced, communicated, and executed without conflict.
• Partner with supporting functions as needed where changes impact timelines, deliverables, or operational readiness.

Documentation & Reporting:

• Maintain accurate and complete change records, documentation, and audit trails for all operational activities.
• Support the coordination and documentation of post-change reviews and incident-related analysis (e.g., service action reviews).

Additional Duties:

• Handle additional duties as assigned by Management.

Job Requirements

• Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Critical Operations, Project Management, Change Management, or Technical Operations Support.

• Experience in the Data Center Industry or Critical Operations is strongly preferred.

• Experience with contract management, documentation, or administrative coordination in an operational environment is preferred.

• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Project, and Visio.

• Strong problem-solving skills with the ability to troubleshoot and resolve customer requests effectively.

• Excellent verbal and written communication skills.

• Ability to manage time effectively and handle multiple concurrent requests, priorities, and change activities.

• Strong interpersonal skills, with the ability to drive alignment and work across diverse teams and stakeholders.

• Exceptional organizational skills and keen attention to detail.

• Travel required is expected to be up to 5-15% but may increase over time as the business evolves.

Physical Demands and Special Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $85,000 - $105,000 + Bonus (this range is based on Colorado market data and may vary in other locations)

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-REMOTE #LI-AO2

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!