Business Analyst
 JLL | |
parental leave, paid time off, 401(k)
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 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 May 05, 2026 | |
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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Business Analyst- JLL What this job involves: As a Business Analyst at JLL, you'll serve as the operational backbone for a dynamic portfolio, orchestrating help desk management, system reporting, and cross-functional coordination that keeps business running smoothly. This role positions you as a key liaison between site engineering teams, senior leadership, and various stakeholders, where you'll manage escalations, run critical system reports, and support manager reviews that inform strategic decisions. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers you the autonomy to problem-solve and develop innovative solutions while building strong relationships across the organization. You'll oversee the complete help desk lifecycle while managing essential portfolio operations, ensuring seamless service delivery and operational excellence. What your day-to-day will look like: * Manage all aspects of help desk operations throughout the complete lifecycle, from ticket intake and prioritization to resolution and quality assurance * Oversee portfolio-wide operational needs, maintaining visibility into performance metrics and ensuring alignment with client expectations and service level agreements * Escalate complex issues to on-site engineering teams for resolution, coordinating communication between stakeholders and ensuring timely follow-through on critical matters * Run system reports across various platforms to track performance data, identify trends, and provide actionable insights to leadership * Support manager reviews by preparing comprehensive data analysis, performance summaries, and documentation that informs strategic planning * Forecast and analyze performance data trends, monitoring Key Performance Indicators to identify opportunities for operational improvement * Perform other duties as assigned to support evolving business needs and contribute to the overall success of the account Required qualifications: * Bachelor's degree required (Business Administration, Data Analytics, Information Systems, or related field preferred) * 1-2 years of relevant experience in business analysis, help desk management, operations coordination, or related roles * High-level proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint * Strong organizational and coordination skills with the ability to manage multiple priorities and escalations simultaneously * Excellent communication skills with the ability to effectively interact with engineering teams, managers, and senior stakeholders * Demonstrated problem-solving abilities and attention to detail in fast-paced operational environments Preferred qualifications: * Experience with Computerized Maintenance Management Systems (CMMS) for tracking work orders and facility operations * Proven ability to multitask effectively and manage competing priorities in a fast-paced environment * Strong background in report generation, data visualization, and presenting findings to various stakeholder levels * Advanced analytics skills with proficiency in data and statistical applications such as PowerPivot, Tableau, SAS, Access, Minitab, Sigma Excel, or SQL Schedule: M-F Location: New York,NY This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 49,900.00 - 61,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -New York, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. | |