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Patient Service Representative - Goldberg Migraine Clinic

University of California - Los Angeles Health
United States, California, Los Angeles
May 05, 2026
Description

As a Patient Service Representative, you will serve as a key connection point between patients, physicians, and the broader care team, helping to create a seamless and supportive healthcare experience. In this highly visible role, you'll provide direct support to both primary and specialty care providers while ensuring patients feel guided and informed every step of the way.

You'll act as a trusted liaison, coordinating communication between patients and physicians, assisting with navigation of services across the health system, and ensuring timely access to care. Your role will also include collaborating with referring providers, connecting patients to appropriate resources, and delivering attentive follow up through phone outreach and EPIC/Care Connect.

Salary Range: $30.36 - $43.49/Hourly

Qualifications

Required:


  • Skill
    in setting priorities which accurately reflect the relative importance of
    job responsibilities.


  • Ability
    to establish and maintain productive working relationships with Faculty,
    Staff, Administration and patients from various social, cultural and
    economic backgrounds.


  • Ability
    to creatively integrate competing demands into a productive working
    environment.


  • Skill
    in verbal communications to clearly convey complex problems in both formal
    and informal situations.


  • Ability
    to interact diplomatically and sympathetically with a patient population
    in varying degrees of health.


  • Ability
    to provide coverage for Community Clinics as assigned.

Preferred:


  • Knowledge
    of specific specialty practice and workflows.


  • Working
    knowledge of patient-related policies and procedures as well as a thorough
    understanding of the University system and its services and programs.


  • Knowledge
    of hospital computer system, and personal computer systems and the various
    software products to perform administrative work.
  • Familiarity
    and knowledge of authorization process & managed care programs.

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