Director, Academic Success Coach

Student Success and Well-Being (SSWB):

The Division of Student Success and Well-Being (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Director, Academic Success Coach. The Director, Academic Success Coach will have full oversight of the Academic Success Coaching team in the College of Sciences (COS), including supervisory authority, quality assurance, and performance of coaching staff. The Director will partner closely with academic college leadership, including Associate/Assistant Deans and Deans, to ensure that continuity of student services and programs are maintained as much as possible, and ensure that quality programs remain as consistent as possible within the Academic Success Coaching model.

The Director, ASC will also work collaboratively with other Directors, ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students.

This is a full-time, year-round position that will include training and development opportunities, and a supportive, fast-paced, exciting working environment dedicated to innovating student success and well-being!

UCF's Coaching Model:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. ASCs are responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. All Directors, Assistant Directors, and ASCs report centrally in the Division of Student Success and Well-Being.

Responsibilities:

Strategic Leadership & Team Management

Minimum Qualifications:

Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience, or Doctoral degree and 6+ years of relevant experience, including 2+ years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Demonstrated experience in higher education student success, academic advising, retention, coaching programs, or related areas.

• Progressive leadership experience supervising staff in an academic advising, academic success coaching, or student support environment.

• Experience leading large or complex teams, including establishing expectations, managing productivity metrics, and navigating employee escalations.

• Proven ability to leverage data and CRM systems to monitor student engagement, evaluate team performance, and support datainformed decisionmaking.

• Demonstrated success in developing highperforming teams through mentorship, training, and performance coaching.

The most successful candidates may possess the following qualities:

• Demonstrated sound judgment, with the ability to make accurate, thoughtful, and appropriate decisions in complex situations.

• Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Strong communication and presentation skills, with experience engaging staff, faculty, leadership, and students.

Additional Application Materials Required:

In addition to your online application, please include a resume and a short essay that details your vision of student success in higher education and speaks to your leadership philosophy.

Special Instructions to the Applicants:

• The anticipated annual salary for this position is $88,000. New hires selected for this position at the University of Central Florida can expect to be offered the base salary amount for the role. Compensation is determined in alignment with UCF's pay structure and internal equity considerations.

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.