Senior Account Manager

Marks, part of the Propelis Group, Marks is a consumer experience agency creating engaging moments across the entire brand spectrum-from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world's most recognized brands to solve complex business challenges through design, strategy, and craft.

DESCRIPTION

As the Senior Account Manager, you will be responsible for supporting the Account Director with the client relationship and day-to-day management of workflows which includes ownership of all aspects of work, ensuring quality output and growth for our agency and client relationship. You will partner with all functions of our client business and are responsible for becoming a trusted resource, providing support needed, identifying new opportunities, solving challenges, and optimizing processes along the way. The growth of the business partnership is in client satisfaction, relationship development, successful achievement of KPI's, and cultural impact and growth of both direct and indirect teams. You celebrate a perfectionist lens for business, brand stewardship, design, and production, all backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great creative, production, and retail assets. This position reports to the Account Director and will be hybrid/on-site with our client in Boston, MA 2-3 days per week.

COMPETENCIES:

ACCOUNT MANAGEMENT

• Operate as a main point of contact for matters specific to the client

• Build and maintain trusted relationship with customers and key stakeholders

• Continuously optimize workflows and processes and uphold energetic environment

• Ensure timely and successful delivery of projects and greater solutions according to customer needs and objectives

• Oversee all marketing, production, and design including Retail, POS, Digital, Video, Social, Outdoor, and internal needs when needed

• Coordinate and contribute to strategic portion of projects including brainstorming sessions and preparation of presentation decks

• Communicate clearly the progress of monthly/quarterly initiatives to management

• Identify and grow opportunities within territory and collaborate with management to ensure growth attainment

• Contribute to proposal development to expand our client engagement by supporting additional lines of business

• Contribute to quarterly or yearly business review materials and meetings

CLIENT SERVICE/COMMUNICATION

• Build client relationships and support internal team both on and off-site

• Demonstrate a strategic vs executional approach to project management ensuring client's business objectives are met

• Lead project kick-offs, brainstorming sessions, and client meetings with confidence and authority, ensuring smooth project workflow in conjunction with internal team members and client

• Write briefs in conjunction with the client and/or creative team, align on design objectives and design intent. Ensure the designs presented align with the approved briefs

• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free

• Liaise with client and team to resolve client issues and project related concerns

BUDGET & FINANCIAL MANAGEMENT

• Develop proposals to support large/complex projects or account growth

• Provide estimates based on client brief, adjust estimate based on project scope change and ensure invoicing is done in a timely manner

• Oversee project budgets, ensuring accurate forecasting, tracking, and reporting of expenses.

• Manage scope changes, ensuring proper approvals and communication with clients.

• Support the Account Director in preparing forecasts, account profitability reports and financial summaries.

KNOWLEDGE BASE

• Demonstrate understanding of client's brands and how each projects' objectives fit into the overall brand strategy

• Demonstrate understanding of agency design and brand building tools

LEADERSHIP

• Act as first point of escalation for any new opportunities or issue trouble-shooting

• Provide internal leadership to account management team around pricing, project structure, agency processes, internal/client communications and account updates

• Acts as SME on client updates, opportunities, processes and brings these back to internal teams

COMPANY FIT

• Has positive attitude and works well as part of a team (in harmony with clients and all on-site and off-site studio members)

• Embraces company culture with respect to people, clients and project management

• Participates in and supports agency business objectives appropriate to role (quality objectives, business goals, company policies)

• Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements

• Adapts well to change, is proactive, agile, and highly engaged

QUALIFICATIONS

• Required Bachelors or better in Marketing or related field.
• Minimum 5year's experience as an Account Manager in a design / creative environment; 2 years as a Senior Account Manager highly preferred.

• Client on-site experience highly preferred

• Broad-spectrum agency experience highly preferred

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Experience in proposing and delivering client-focused solutions based on customer needs

• Experience in tracking and reporting project and/or account-level revenue (internal) and budget (external)

• Experience in mentoring or managing others in a team leadership role

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• Proficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.MakeMarks.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $82,000 USD - $92,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

#LI-SM1

Bachelors (required)

Broad-spectrum agency experience highly preferred (preferred)
Client on-site experiencehighly preferred (preferred)
5 years: Year's experienceas an Account Manager in a design / creative environment; 2 years as a Senior Account Manager highly preferred. (required)