Enrollment Services Specialist I

Position Details
University of Colorado | Denver
Official Title: Academic Services Entry Prof
Working Title: Enrollment Services Specialist
FTE: Full-time 1.0 (100%) | Hybrid
Salary Range: $44,800 - $45,748
Position #00789753- Requisition #39439
Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

At Lynx Central, CU Denver's FirstStop for enrollment services, we are committed to simplifying the journey towards academic success for our students. We strive to provide comprehensive support, guidance, and resources to streamline the enrollment process, ensuring accessibility, efficiency, and excellence in service. As Lynx Central Enrollment Services Specialists are responsible for supporting students as they navigate the administrative aspects of the enrollment process including those connected to admissions, financial aid, registration, and bursar functions.

Team members will empower students by fostering a welcoming and inclusive environment, where they can navigate enrollment procedures seamlessly, access essential information, and receive personalized assistance tailored to their unique needs. This will be through phone, email, and face-to-face interactions. Lynx Central Enrollment Services Specialists will also support students through proactive outreach campaigns, anticipating student needs and providing them with what they need to be successful at CU Denver.

Enrollment Services Specialist I
What you will do:

• Support students as they navigate all administrative aspects of the enrollment process, including admissions, financial aid, registration, and bursar functions.
• Provide clear, detailed information about enrollment requirements and assist students inperson, by phone, email, and text to ensure they complete all steps.
• Proactively identify potential issues and remove obstacles throughout the enrollment process.
• Collaborate with departments across campus-including Admissions, Financial Aid, Registration, Bursar, academic advisors, faculty, and academic support staff-to ensure a seamless student experience.
• Interpret and respond to student inquiries with accuracy and professionalism.
• Serve as a liaison between students and other university departments.
• Explain, administer, and adhere to university policies and procedures.
• Deliver comprehensive, exceptional customer service in all interactions.
• Conduct student outreach efforts, including phone calls and followup communication.
• Perform data entry, produce reports, and maintain student records with accuracy and confidentiality.
• Demonstrate a positive attitude, adaptability, and flexibility in a dynamic environment.
• Perform other duties as assigned.

Qualifications you already possess (Minimum Qualifications)
Applicants must meet minimum qualifications at the time of hire.

• A bachelor's degree in any field from an accredited institution.

Preferred Qualification to possess (Preferred Qualifications)

• Previous experience working in enrollment services (admissions, financial aid, registrar, bursar, academic advising)
• Experience with PeopleSoft
• Bilingual (Spanish/English) preferred.

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment to providing outstanding customer service skills.
• Adept at utilizing technology to effectively communicate and complete work (e.g. MS Outlook, MS Word, MS Excel); ability to learn new technology.
• Commitment to serving students at a public, urban, research university.
• Ability to manage escalations and triage as needed.

Conditions of Employment
* Occasional work during the evening and/or weekends may be required.
* This position follows a hybrid work structure, with specific schedules determined by leadership and the needs of the office.

Mental, Physical, and/or Environmental Requirements

• This position may be performed in a hybrid or remote environment, requiring the ability to work effectively in a remote setting. This includes maintaining a dedicated workspace free of excessive noise or distractions, reliable internet connectivity, and the ability to participate in virtual meetings for extended periods. Employees must be able to independently manage time, remain stationary for prolonged computer-based work, and transport necessary equipment (such as a laptop and peripherals) between their remote work location and the office as needed.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

Employment Sponsorship
Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $44,800 - $45,748.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits: https://www.cu.edu/employee-services/benefits Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by

Required Application Materials
To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Drew Wagner, Andrew.Wagner@ucdenver.edu.

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.