Inbound Customer Service Representative & Outbound Collector

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Inbound Customer Service Representative & Outbound Collector

Location(s): Ankeny, IA
(Hybrid)

Key Responsibilities:

• Manage outbound collections for an assigned portfolio of customers with delinquent accounts.
• Contact customers to secure payment and resolve past-due balances.
• Negotiate and establish payment arrangements.
• Escalate complex disputes or high-risk collection issues as needed.
• Perform credit limit reviews and assessments.
• Collaborate with internal stakeholders including Territory Managers, General Sales Managers, and Order-to-Cash teams.
• Participate in and/or lead monthly conference calls with field teams.
• Track and document all collection activities and account interactions daily.
• Meet quarterly performance targets (e.g., DSO reduction, past-due balances, 90+ day aging, unapplied cash).
• Support inbound service levels as needed.

Work Environment:

• Hybrid model available after completion of training.

Candidate Requirements:

• Strong customer service and collections experience.
• Ability to handle difficult conversations and negotiate effectively.
• Detail-oriented with strong documentation skills.
• Comfortable working with performance metrics and targets.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.