Product Owner - Clinical (SCAN Temp)

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

A Product Owner is responsible for defining and prioritizing the features and requirements of a software product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product meets business objectives and delivers value to customers. The Product Owner is the voice of the customer and plays a crucial role in guiding the development process from concept to delivery. They are responsible for creating and maintaining the product backlog, making decisions on feature priorities, and ensuring that the product meets quality standards and user needs. Represents the end user of a software product during product planning, development, and release, as a part of the Agile development process.

This role supports continuous improvement across clinical and provider product initiatives by identifying user needs, applying qualitative and quantitative insights, and contributing to datainformed product decisions that improve clinical, operational, and patient outcomes. The Product Owner I collaborates with product, engineering, design, and clinical partners to translate feedback and analytics into actionable enhancements, while developing technical and domain fluency and applying usercentered product practices under guidance.

You Will

• Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.
• Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.
• Establishes acceptance criteria for user stories, develops test cases, and approves stories.
• May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.
• Performs work with a high degree of latitude, handles complex issues and possesses expert knowledge of subject matter.
• Uses qualitative and quantitative data to observe clinical user behavior and support validation of design, workflow, and technical decisions that impact clinician efficiency and patient care.
• Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for clinical users, supporting improved care coordination and patient experience.
• Supports crossfunctional communication by documenting requirements, assumptions, decisions, and next steps for technical and nontechnical stakeholders involved in clinical initiatives.
• Incorporates clinician and patient perspectives into daily product development activities, advocating for usercentered design and continuous improvement within assigned initiatives.
• Builds technical and domain fluency in relevant platforms, data concepts, and clinical workflows, including an understanding of how product decisions influence patient outcomes and care delivery.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• 0-3 years of experience in a Product Owner, Product Analyst, Business Analyst, or related role supporting digital product development.
• Experience contributing to digital or AIenabled products, supporting requirements definition, testing, delivery activities, or analysis within agile teams.
• Experience using qualitative and quantitative data to support product decisions, validate assumptions, and assess outcomes.
• Exposure to clinical and provider workflows through healthcare projects, internships, academic work, or professional experience, with an understanding of how technology can support clinicians and patient care.
• Bachelor's degree preferred in Business, Computer Science, Information Systems, Healthcare Administration, Public Health, or a related discipline.
• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
• Excellent communication, prioritization, problem solving, and decision-making skills.
• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.
• Ability to drive discovery sessions and workshops with business users.
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success.
• Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.
• Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners.
• Growing ability to understand clinical and provider workflows, user needs, and quality considerations, including how digital solutions impact patients, clinicians, and care teams.
• Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve clinical, operational and patient outcomes.
• Technical expertise - Basic analytical skills
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Learning Agility - Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from clinicians, providers, and teammates.
• Collaboration - Ability to work effectively within crossfunctional teams, contributing to shared goals and supporting delivery of improvements to clinical, provider, and patient experiences.
  

What's in it for you?

• Hourly Rate: $44.42 to $76.51 per hour

• Hybrid: occasional travel to office as needed

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)