Project Manager

Applications due by April 10, 2026

Goodwill of Colorado

Job Description

Goodwill of Colorado is embarking on an exciting digital transformation, modernizing our platforms and re-imagining how technology and data enable our mission. Join us to work with modern cloud technologies, AI, and other new opportunities - drive real community impact and grow your career while helping Coloradans build brighter futures.

Pay: $74,000 - $81,000

Work Schedule: Monday - Friday, 8 - 5 PM. Occasional after hours work may be needed.

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Manager I, Projects leads complex, cross functional initiatives that advance Goodwill of Colorado's strategic goals and mission of helping people overcome using data and digital capabilities. In addition to traditional Project Management responsibilities, this role performs business systems analysis activities to ensure solutions are clearly defined, operationally sound, and aligned with organizational and constituent business needs.

The role of Project Manager bridges Mission, Operations, Technology and various enterprise functions, ensuring initiatives are delivered on time, within budget, and with the targeted uplift to business and mission operations.

ESSENTIAL FUNCTIONS:

Project Leadership and Organizational Change Management:

• Lead initiatives in alignment with the organization's mission, values, and community impact goals. Bring sound project management practices to the company and drive their adoption in thoughtful ways that enable constituents to understand and embrace evolution in this area.
• Ensure that project decisions consider impacts to frontline staff, donors, shoppers, and program participants.
• Balance innovation and change with operational stability and service continuity. Develop project charters and plans accordingly in consultation with the sponsor.
• Plan implementations with sensitivity to business realities, including location hours, peak activity periods, and staffing constraints. Coordinate pilots, phased rollouts, and cutovers to minimize disruption to the Company's operations.
• Ensure readiness activities such as testing, training coordination, operational validation, and others are completed prior to go live. Thoughtfully support geographically distributed locations in project planning and execution, particularly during deployments.

Project Planning and Delivery:

• Plan and manage the end-to-end project lifecycle, including intake, scope, schedule, budget, risks, dependencies, and deliverables as to maximize value and mission impact.
• Lead projects and initiatives such as enterprise system implementations and enhancements (e.g., point of sale (POS), customer relationship management (CRM), enterprise resource planning (ERP), communication and collaboration technologies), new technology launches and adoption such as general-purpose and purpose-built AI tools, business process engineering and digital enablement.
• Drive collaboration and coordination across internal teams, vendors, and external partners to ensure successful execution and target results.
• Manage interdependencies across concurrent initiatives in a resource-conscious environment.
• Manage project budgets with strong fiscal discipline and transparency. Track and report project spend, including coordination with finance on capital vs operating cost treatment when applicable.
• Support vendor contract management, invoicing, and cost controls. Work consultatively to ensure responsible use of resources.
• Build strong partnerships with executives, business leaders, IT, and other functional teams. Communicate clearly and consistently with stakeholders at all levels, tailoring communications to the target audience for maximal value.
• Identify change impacts and coordinate training and communication plans with business leaders. Serve as the primary contact and first point of escalation for project risks, issues, and decision points.
• Identify and manage project risks, including operational, financial, and compliance risks as well as those to quality, schedule, and product capabilities.
• Enable the company to establish and refine project governance, procurement, and change management processes. Advance project delivery by promoting realistic timelines, quality standards, and operational readiness.
• Develop test strategies and plans aligned with outcomes, documented requirements, and user expectations, ensuring the success of the project overall.
• Maintain documentation appropriate for audit, funding, and reporting requirements.

Business Systems Analysis and Requirements Support:

• Collaborate with business team members to understand business/user needs, elicit, analyze, and document business requirements, workflows, and system needs that drive desired outcomes.
• Translate business needs into clear, complete, and testable functional requirements, user stories, and acceptance criteria.
• Analyze current state processes and systems; identify gaps, risks, and improvement opportunities, shaping scope and the to-be state by clarifying trade-offs, dependencies, and constraints.
• Support solution design by validating that proposed system capabilities and changes align with business objectives and constraints.
• Maintain alignment and traceability across business outcomes, priorities, requirements, and test cases.
• Act as a steward of the technology-enabled business outcomes, coordinating across technical and non-technical teams.
• The incumbent must be adept with reprioritizing responsibilities depending on the needs of the department and the organization. They may be assigned additional/different duties occasionally to help support the IT group and the company.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Bachelors degree in Computer Science, Information Technology, or related field is required.
• In addition, industry certifications are preferred (e.g., PMI, IAPM, PRINCE2).

Experience:

• A minimum of 5 years' proven experience leading complex, cross-functional projects. Strong project management, planning, and risk management skills.
• Solid business analysis skills, including requirements elicitation and process mapping. Ability to translate business needs into actionable delivery scope.
• Knowledge and experience Familiarity with systems development life cycle (SDLC) methodologies (Agile, hybrid, or waterfall).
• Experience managing Software as a Service (SaaS) and vendor-led technology implementations.
• Experience in nonprofit, retail, or multi-site operational environments is preferred, as is experience with enterprise platforms (ERP, CRM/digital rights management (DRM), Human Resources (HR) and retail systems (POS, warehouse/inventory, workforce).
• Familiarity with tools for requirements management, DevOps, test management and automation, defect tracking, Microsoft .NET/Azure, and structured query language (SQL) are all pluses.

Other:

• Excellent communication and documentation skills with ability to effectively collaborate with both technical and non technical stakeholders and to tailor communications to executive, middle management, and subject matter expert (SME) audiences.
• Strong stakeholder engagement and confidence building. Sound judgment in balancing delivery, analysis, and operational realities.
• Exceptional analytical, problem solving, and critical thinking skills with a strong orientation towards modeling problems and solutions in terms of cost, schedule, and performance.
• Effective financial and schedule management. Understanding of basic financial concepts, including capital vs operating expenditures.
• Ability to investigate complex project issues and collaborate with business and technical staff for suitable solutions.
• Experience with projects of various sizes, ranging from small to large/enterprise-scale. Knowledge or experience with digital transformation a plus.
• It is preferred that the incumbent have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 - 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 872 - Manager I, Projects Dept Number: 9300

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - NEVER

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY - Driving*