Automotive Service Advisor

Automotive Service Advisor

Location: Auburn Hills, MI

Pay: $24.00/hour

Job Summary

We are seeking a customer-focused Automotive Service Advisor to support vehicle service operations, repair coordination, and customer experience. This role serves as the primary liaison between customers and technicians, ensuring efficient service delivery, accurate documentation, and high customer satisfaction.

Key Responsibilities

• Greet customers and assess vehicle concerns, service history, and repair needs
• Create detailed repair orders including diagnostics, services, and cost estimates
• Coordinate with technicians to ensure timely and accurate vehicle repairs
• Communicate repair updates and explain technical information in clear terms
• Track service progress and schedule customer pickup appointments
• Dispatch vehicles to technicians and manage daily workflow
• Maintain and track loaner vehicle fleet (inventory, condition, fueling, and returns)
• Identify and add open recalls and service updates (RSUs) to appointments
• Handle customer concerns professionally and ensure resolution
• Maintain accurate records in internal systems

Qualifications

• Previous experience in automotive service advising, service writing, or dealership operations preferred
• Strong computer skills and ability to manage service systems
• Excellent communication, organization, and customer service skills
• Ability to multitask in a fast-paced service environment
• Valid driver's license and ability to move vehicles as needed

Schedule

• Monday-Friday, 7:00 AM - 3:45 PM
• Overtime available as needed

Work Environment

• Automotive service center supporting fleet operations

Employee Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plans
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD & D Insurance

Click "Apply Now" to join a growing team delivering high-quality automotive service and customer care.

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.