New

Remote Platform Ops Manager (Agentic Knowledge Products)

Lenovo

Mar 27, 2026
General Information Req # WD00096667 Career area: Artificial Intelligence Country/Region: United States of America State: North Carolina City: Morrisville Date: Thursday, March 26, 2026 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements About the Position Lead the architecture and evolution of an AI-native Enterprise Knowledge Platform that learns, connects, and acts-enabling employee digital twins and embedded enterprise agents that deliver auditable answers and take compliant actions inside core apps (e.g., SharePoint, Jira, Confluence, CRM). This role fuses semantic foundations (KG/ontologies), agent orchestration, hybrid retrieval, and governance-by-design to move from find answer act. This position is remote, will have core working hours in EST and is part of a global team with a traveling expectation of 5 days per month to our Morrisville, NC location. Key Responsibilities Manage platform operations for Enterprise Knowledge Management EKM platform workloads. Implement observability, tracing, and SLA monitoring for AI Knowledge services. Coordinate deployments, upgrades, and incident responses. Ensure security and compliance in platform operations. Optimize cost and latency for AI Knowledge management and service workloads. Reliability engineering for AI agents: retries, circuit breakers, structured outputs. Basic Qualifications Bachelor's Degree in Computer Science, AI, Data Science or relevant field required. 5+ years of Experience supporting enterprise SaaS/AI platforms with high reliability and security standards. 5+ years in platform/DevOps/IT operations. 2+ years of Experience running LLM/agent workflows. Preferred Qualifications 3+ years of Experience running LLM/agent workflows. 8+ years in platform/DevOps/IT operations. 8+ years of Experience supporting enterprise SaaS/AI platforms with high reliability and security standards. 3+ years of Hands-on Experience with LLMOps and blue-green deployments. Experience implementing Reliability engineering for AI agents: retries, circuit breakers, structured outputs. Experience optimizing Security operations: guardrails (Llama Guard, NeMo Guardrails), prompt injection defense. Deep familiarity with Azure AI Search and vector DB operations. Deep familiarity with Modern Data Platforms. Strong incident management and SLA ownership. Customer Success Driven: brings experience delivering reporting to key stakeholders and partners. Heavy user of agent AI products or dev frameworks, e.g. Google Gemini, GPT, Claude Anthropic, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI with demonstrable results. Advanced Degree a plus. The base salary budgeted range for this position is $130-155k. Individuals may also be considered for bonus and/or commission. This position is remote, will have core working hours in EST and is part of a global team and has a traveling expectation of 5 days per month to our Morrisville, NC location. Lenovo's various benefits can be found on www.lenovobenefits.com. In compliance with Colorado's EPEWA, the expected application deadline for this position is June 2, 2025. This applies to both external and internal candidates. #LI-TS1 #LI-Remote We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville