CB Collections Supervisor - Decatur, AL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

POSITION SUMMARY

The Collections Supervisor works alongside the Collections Manager and is responsible for supervising a team of collectors who perform daily collection calls on delinquent accounts. The team is also responsible for answering customer service calls, sending invoice copies, overseeing charge offs, and monitoring accounts for fraud. The Collections Supervisor is responsible for the development of collections staff, as well as department policies and workflow.

ESSENTIAL JOB DUTIES

• Provides departmental staff support including training and development

• Assists in developing policies and procedures for more efficient collection processes

• Analyzes queue and process management workflow to ensure production and performance goals are met

• Works with clients to obtain their assistance on customer accounts and to help resolve disputes

• Ensures excellent customer service is provided to customers and clients

• Works closely with accounts over 75 days to ensure all efforts are exhausted before charging off and to determine potential bad debt

• Prepares and maintains charge off and month end reports

• Attends and participates in Credit Committee Meetings

• Oversees buyouts, reviews collector comments, approves rekey and refund tasks

• Performs the essential duties of a Collector when necessary

REQUIRED SKILLS AND COMPETENCIES

• High school diploma or equivalent required; bachelor's degree or related coursework in a business field preferred

• At least 2 years of lead or supervisory experience required; current supervisory experience preferred

• At least 2 years of customer service or collections experience required

• Excellent verbal and written communication skills, along with strong customer relations skills

• Ability to function effectively as part of a team and interact tactfully and professionally with employees, management, and external clients or vendors

• Proficiency in Excel, Word, and general office duties

WORKING CONDITIONS

Office environment with secure, comfortable working conditions.

ADDITIONAL COMMENTS

The above description of general job responsibilities does not constitute a contract of employment and should not be considered all inclusive. Management reserves the right to modify duties based on current organizational needs or special projects. The position may be required to perform additional duties as assigned.

Equal Opportunity Employer, including disabled/veterans.